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Naslov:Characteristics of logistics outsourcing in Bulgaria : The perspectives of the logistics service providers and their customers
Avtorji:ID Rakovska, Miroslava (Avtor)
Datoteke:.pdf Logistics_&_Sustainable_Transport_2016_Rakovska_Characteristics_of_Logistics_Outsourcing_in_Bulgaria_The_Perspectives_of_the_Logistics_S.pdf (385,28 KB)
MD5: 6442E802F8436BD9E9AC99D799A5B2C9
PID: 20.500.12556/dkum/5615da06-0af3-4c59-b8e0-71b2a85b993e
 
URL https://sciendo.com/article/10.1515/jlst-2016-0002
 
Jezik:Angleški jezik
Vrsta gradiva:Znanstveno delo
Tipologija:1.01 - Izvirni znanstveni članek
Organizacija:FL - Fakulteta za logistiko
Opis:The increased demand and supply of logistics services bring together the logistics service providers (LSPs) and the companies that outsource logistics activities. LSPs stand in between those companies and their customers, thus playing an essential role for supply chain integration. If the two parties have different viewpoints of the processes in the supply chain, the fulfillment of the goal to satisfy the end customers may be hindered. The purpose of this article is two-fold: First, to investigate the characteristics of logistics outsourcing in Bulgaria from the perspectives of the logistics service providers and their customers, and more specifically, to compare their viewpoints concerning the motives for outsourcing, the methods and contents of communication and some relationship management aspects; Second, to assess the relations of the communication and relationship management aspects to customer satisfaction. This article is based on empirical data provided by 138 manufacturing and trading companies and 136 LSPs and collected through two structured questionnaires designed to address the researched issues. The data were analyzed using descriptive statistics and the independent samples t-test. The research found that the service related reasons for logistics outsourcing are prevailing and that LSPs overestimate, compared to manufacturing and trading companies, motives related to service, organizational capabilities and relationships, while more manufacturing and trading companies concern as important the availability of logistics assets and the provision of value-added services. The research also found that both the LSPs and their customers consider that the extent of sharing of knowledge and information essential for material flow integration is very low and that the usage of team meetings and joint teams is quite rare. Also, customers do not view their relationships with the LSPs as so collaborative as viewed by the LSPs. Furthermore, the research proved the existence of positive relationships between customer satisfaction and communication through team meetings and joint teams, knowledge sharing concerning material flow management and relationship management issues such as trust, mutual problem solving, understanding the logistics strategy of the other party and respecting its financial interests. The research findings may help fill in some of the gaps between LSPs and their customers. They point the need for LSPs to include in their service offerings more value-added services and to invest in assets that provide reliable and flexible services for their customers. The research also highlights the importance of knowledge sharing and trust building and reveals great potential for effective trust-based alliances between LSPs and their customers that could help them extract more competitive benefits from their relationships.
Ključne besede:logistics outsourcing, logistics service providers, outsourcing motives, communication, relationship management
Status publikacije:Objavljeno
Verzija publikacije:Objavljena publikacija
Leto izida:2016
Št. strani:str. 18-27
Številčenje:Letn. 7, št. 1
PID:20.500.12556/DKUM-69009 Novo okno
ISSN:2232-4968
COBISS.SI-ID:134383107 Novo okno
DOI:10.1515/jlst-2016-0002 Novo okno
ISSN pri članku:2232-4968
NUK URN:URN:SI:UM:DK:SF85MRT7
Datum objave v DKUM:17.11.2017
Število ogledov:1202
Število prenosov:251
Metapodatki:XML DC-XML DC-RDF
Področja:Ostalo
:
RAKOVSKA, Miroslava, 2016, Characteristics of logistics outsourcing in Bulgaria : The perspectives of the logistics service providers and their customers. Logistics & sustainable transport [na spletu]. 2016. Vol. 7, no. 1, p. 18–27. [Dostopano 17 marec 2025]. DOI 10.1515/jlst-2016-0002. Pridobljeno s: https://dk.um.si/IzpisGradiva.php?lang=slv&id=69009
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Gradivo je del revije

Naslov:Logistics & sustainable transport
Založnik:Fakulteta za logistiko, Fakulteta za logistiko, De Gruyter Poland
ISSN:2232-4968
COBISS.SI-ID:259554560 Novo okno

Licence

Licenca:CC BY-NC-ND 4.0, Creative Commons Priznanje avtorstva-Nekomercialno-Brez predelav 4.0 Mednarodna
Povezava:http://creativecommons.org/licenses/by-nc-nd/4.0/deed.sl
Opis:Najbolj omejujoča licenca Creative Commons. Uporabniki lahko prenesejo in delijo delo v nekomercialne namene in ga ne smejo uporabiti za nobene druge namene.
Začetek licenciranja:17.11.2017

Sekundarni jezik

Jezik:Slovenski jezik
Ključne besede:logistični outsourcing, ponudniki logističnih storitev, motivi za outsourcing, komunikacija, upravljanje odnosov


Zbirka

To gradivo je del naslednjih zbirk del:
  1. Logistics, supply chain, sustainability and global challenges

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