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DKUM
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Title:
Uporaba supervizije pri reševanju konfliktov v zdravstveni negi
Authors:
ID
Robič, Ana
(Author)
ID
Ovsenik, Marija
(Mentor)
More about this mentor...
ID
Berčan, Mateja
(Comentor)
Files:
MAG_Robic_Ana_2021.pdf
(1,38 MB)
MD5: A3F04BFC0B05505E5FDB5531FEDAC666
PID:
20.500.12556/dkum/fa8f427c-8953-4c86-bfd2-49a5805afc2e
Language:
Slovenian
Work type:
Master's thesis/paper
Typology:
2.09 - Master's Thesis
Organization:
FZV - Faculty of Health Sciences
Abstract:
Uvod: Namen magistrskega dela je ugotoviti, v kolikšni meri zaposleni v zdravstvenih organizacijah uporabljajo supervizijo pri reševanju konfliktov. Supervizija je metoda učenja in je namenjena vsem, ki delajo z ljudmi. S supervizijo strokovnega delavca podpremo, odkrijemo pa tudi vzroke konfliktov v delovnem timu in jih uspešno odpravimo. Metode: V teoretičnem delu smo uporabili deskriptivno metodo dela. Podatke za kvantitativni del raziskave smo zbrali s pomočjo anketnega vprašalnika, ki smo ga natisnjenega osebno vročili vodjam negovalnega tima v izbranih ustanovah. Pridobljene podatke smo statistično analizirali in uredili s pomočjo Microsoft Word 2010, Microsoft Excel 2010, IBM SPSS Statistic 25.0. Za statistično analizo smo uporabili T-test in Hi-kvadrat test ter korelacijske metode. Rezultati: Zaposleni v zdravstveni negi večinoma poznajo supervizijo kot način reševanja konfliktov. V timih občasno prihaja do konfliktov, ki pa na zaposlene delujejo večinoma zelo obremenjujoče. Zaposleni so pozitivno naravnani k vključevanju supervizije pri reševanju konfliktov in so mnenja, da je uporaba supervizije v zdravstveni negi zelo nujna. Skoraj polovica anketiranih meni, da lahko supervizija poveča pretok informacij in izboljša komunikacijo. Razprava in sklep: Konflikte moramo pravočasno prepoznati in sproti reševati, pri tem nam je supervizija lahko kot metoda učenja v veliko pomoč. Menimo, da bi se morala supervizija v zdravstveni negi pogosteje uporabljati in ne le kot metoda reševanja konfliktov, ampak tudi kot metoda razvijanja dobrih medsebojnih odnosov in s tem preprečevanje možnih konfliktov.
Keywords:
konflikti
,
supervizija
,
zdravstvena nega
,
reševanje konfliktov
Place of publishing:
Maribor
Publisher:
[A. Robič]
Year of publishing:
2021
PID:
20.500.12556/DKUM-80819
UDC:
316.472.42:316.482:616-083(043.2)
COBISS.SI-ID:
87758851
Publication date in DKUM:
06.12.2021
Views:
1147
Downloads:
350
Metadata:
Categories:
FZV
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:
ROBIČ, Ana, 2021,
Uporaba supervizije pri reševanju konfliktov v zdravstveni negi
[online]. Master’s thesis. Maribor : A. Robič. [Accessed 27 March 2025]. Retrieved from: https://dk.um.si/IzpisGradiva.php?lang=eng&id=80819
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Licences
License:
CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:
http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:
The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:
22.10.2021
Secondary language
Language:
English
Title:
The use of supervision at conflicts resolving in health care
Abstract:
Introduction: The purpose of the master thesis is to determine the extent to which employees in healthcare organizations use supervision in conflicts resolving. Supervision is a method of learning and is intended for everyone who work with people. With supervision, we support the professional, and we also discover the causes of conflicts in the work team and successfully eliminate them. Methods: In the theoretical part we used a descriptive method. Data for the quantitative part of the research were collected with the help of a questionnaire, which was printed in person and handed over to the leaders of the nursing team in selected institutions. The obtained data were statistically analyzed and edited using Microsoft Word 2010, Microsoft Excel 2010, IBM SPSS Statistic 25.0. T-test and Hi-square test were used for statistical analysis. Results: Nursing staff mostly know supervision as a way of resolving conflicts. Conflicts in teams occur occasionally, but they are mostly very burdensome for employees. Employees are positive about the involvement of supervision in conflict resolution and they opinion that the use of supervision in nursing is very necessary. Almost half of the respondents believe that supervision can increase the flow of information and improve communication. Discussion and conclusion: Conflicts must be identified and resolved in a timely manner, while control over them is possible as a method of learning in great help. We believe that supervision in nursing should be used more often and not only as a method of conflict resolving, but also as a method of developing good interpersonal relationships and preventing possible conflicts.
Keywords:
conflicts
,
supervision
,
health care
,
conflicts resolving
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