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Title:Management kakovosti, priložnost in izziv
Authors:Medved, Kaja (Author)
Uršič, Duško (Mentor) More about this mentor... New window
Files:.pdf UN_Medved_Kaja_2020.pdf (946,40 KB)
MD5: 4E1E8FC2FF1FC2A5551B1371C761D70B
 
Language:Slovenian
Work type:Diploma project paper (mb13)
Typology:2.11 - Undergraduate Thesis
Organization:EPF - Faculty of Business and Economics
Abstract:Družbenim in tehnološkim spremembam sledi vse bolj dinamičen življenjski ritem, prosti čas je dragocen, vse bolj smo ekološko ozaveščeni, poudarjamo zdrav življenjski slog in spoštljiv odnos med ljudmi. Ozaveščenih kupcev, ki se zavedajo svojih pravic, pri odločanju za nakup izdelkov ali storitev ne vodijo več zgolj tehnične karakteristike izdelkov in cena, temveč je odločitev za nakup pogosto odvisna od odnosa, ki ga ima podjetje do zaposlenih, kupcev in okolja. Na drugi strani si podjetja prizadevajo preseči pričakovanja kupcev ter si zagotoviti dolgoročni obstoj in razvoj. V želji, da bi sledili nenehno menjajočim se zahtevam kupcev, se vse več podjetij odloča za vzpostavitev poslovanja po načelih managementa kakovosti. Najbolj uveljavljen in razširjen sistem za vzpostavitev vodenja kakovosti v mednarodnem merilu je Standard za sistem vodenja kakovosti ISO 9001. Poslovanje po načelih managementa kakovosti prinaša podjetjem številne prednosti in koristi, kar smo izpostavili v delu diplomskega seminarja ter na podlagi primera managementa kakovosti v praksi potrdili zastavljene hipoteze in predpostavke.
Keywords:Kakovost, zagotavljanje kakovosti, management kakovosti, celovito obvladovanje kakovosti, sistem vodenja kakovosti.
Year of publishing:2020
Publisher:[K. Medved]
Source:Maribor
UDC:005.6
COBISS_ID:41425923 New window
NUK URN:URN:SI:UM:DK:ECWBADLF
Views:246
Downloads:78
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:EPF
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:11.09.2020

Secondary language

Language:English
Title:Quality management, opportunity, and challenge
Abstract:Social and technological changes are followed by more and more dynamic pace of life; spare time is precious, we are becoming more and more ecologically aware. We emphasize the importance of healthy lifestyle and respectful relationships among people. Customers are aware of their rights and when purchasing products or services, they are not led only by technical characteristics and price but also by relationships the company has towards its employees, customers, and environment. Companies, on the other hand, try to exceed the customers' expectations and assure their long-term existence and development. More and more companies are deciding to maintain management according to the quality management system in order to follow the demands of their customers, which are always changing. The most internationally established and widespread system to maintain the quality management is Quality Management System ISO 9001. Management, according to the principals of quality management, brings numerous advantages and benefits to companies, which have been presented in the diploma paper and based on an example of quality management in practice, confirmed the stated hypotheses and assumptions.
Keywords:Quality, Quality assurance, Quality Management, Total Quality Management, Quality Management System.


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