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Title:PRENOVA PROCESA POSREDOVANJA OSEBNIH PODATKOV UPORABNIKOM ZASEBNEGA SEKTORJA V ZZZS
Authors:Crnkić, Alma (Author)
Kern, Tomaž (Mentor) More about this mentor... New window
Files:.pdf MAG_Crnkic_Alma_2014.pdf (6,20 MB)
 
Language:Slovenian
Work type:Master's thesis (m2)
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Zavod za zdravstveno zavarovanje Slovenije (v nadaljevanju Zavod) se predvsem zaradi gospodarske in finančne krize, že nekaj časa sooča z zmanjševanjem števila zaposlenih oziroma z omejitvami pri zaposlovanju, po drugi strani pa je izpostavljen vse večjim zahtevam iz zunanjega okolja, kar se kaže tudi v vedno večjem obsegu in pomembnosti nalog, ki jih izvaja. Glede na to, da se obremenitev zaposlenih povečuje, smo v magistrskem delu, podali predloge prenove in informacijske podpore izbranega procesa, katerega rezultat bi bil večja učinkovitost, predvsem v smislu krajših izvajalnih časov ter manjši obremenitvi zaposlenih. Pri predlogu prenove procesa smo upoštevali možnosti, ki jih ponuja informacijska tehnologija ter procesna organiziranost dela. Konkretni predlog se nanaša na proces posredovanja osebnih podatkov uporabnikom zasebnega sektorja. Varstvo osebnih podatkov je na podlagi Ustave RS človekova pravica in temeljna svoboščina, zato je pri posredovanju osebnih podatkov potrebno zagotoviti, da so podatki posredovani le, če je to zakonsko upravičeno. Pri tem je tudi pomembno, da se zahtevani podatki posredujejo pravočasno oziroma v zakonitem roku. V prvem delu naloge smo se osredotočili na teorijo, s pomočjo katere smo v aplikativnem delu lažje razumeli področje prenove poslovnih procesov. Pri tem smo izpostavili stališča tako domačih kot tudi tujih strokovnjakov s področja obravnavane tematike. Predstavili smo tudi zakonska izhodišča za posredovanje osebnih podatkov uporabnikom zasebnega sektorja. V drugem, aplikativnem delu smo najprej popisali obstoječe stanje procesa posredovanje osebnih podatkov uporabnikom zasebnega sektorja, s pomočjo kritične analize ugotovili glavne pomanjkljivosti ter vzroke za le-te ter na podlagi vsega navedenega podali predlog prenove in informacijske podpore procesa. Popis procesa ter predlog prenove je tekstovno prikazan, grafični prikaz pa je podan v EPC notaciji, s pomočjo programskega orodja Aris Express.
Keywords:Zavod za zdravstveno zavarovanje Slovenije, osebni podatki, posredovanje osebnih podatkov, poslovni proces, prenova poslovnega procesa, programsko orodje Aris Express
Year of publishing:2014
Source:Maribor
URN:URN:SI:UM:DK:JKS98ONC
COBISS_ID:7351315 Link is opened in a new window
Views:777
Downloads:120
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Categories:FOV
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Secondary language

Language:English
Title:REDESIGN OF PERSONAL DATA TRANSMISSION PROCESS TO PRIVATE SECTOR USERS AT THE HEALTH INSURANCE INSTITUTE OF SLOVENIA
Abstract:Due to the financial and economic crises The Health Insurance Institute of Slovenia deals with the reduction of employees on one hand, but at the same time the employment process includes extremely demanding and responsible tasks based on the fulfillment of the demands of external environment. In the master's work we have given the renovation proposal of the process and its information support that results in efficiency benefits regarding time and prevalence of employees. In the renovation proposal of the process we have considered the possibilities of the use of information technology as well as the process oriented organizational structure. The proposal refers to the personal data transmission process to private sector users. Personal data protection is one of the fundamental human rights in the Slovenian Constitution and therefore personal data can only be processed if the law allows it. It is of major importance that personal data is transmitted fairly and lawfully. In the first part of the master's work we have revised the existing theoretical findings in order to understand the models of the business process redesigns. We have presented different views and opinions given by several experts dealing with the master's work thesis and we have also The Personal Data Protection Act with the reference to personal data transmission process to private sector users. In the second part of the master's work we have described the existing personal data transmission process to private sector users. The critical analysis has shown inefficient business process elements and according to the results we have given the renovation proposal of the process and its information support. The description is shown by text presentation and the graphical presentation of the process is created by EPC notation in Aris Express.
Keywords:The Health Insurance Institute of Slovenia, personal data, personal data transmission, bussiness process, redesign of bussinss process, Aris Express


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