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DKUM
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FKBV - Faculty of Agriculture and Life Sciences
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Title:
Assessment and management of quality of service at an airport passenger terminal
Authors:
ID
Janić, Milan
(Author)
Files:
http://dx.doi.org/10.1080/03081060320001544601
Language:
English
Work type:
Unknown
Typology:
1.01 - Original Scientific Article
Organization:
FL - Faculty of Logistic
Abstract:
For the past two decades, the quality of service offered by an airport to its users - in this case, passengers and airlines - has emerged as one of its most important competitive tools. This period has been characterised by a relatively stable growth in air traffic of an average annual rate of 5%, enhanced deregulation (liberalisation) of air transport markets, and privatisation of both the airline and airport industry in the most important regions of the world such as north America and western Europe. This article considers a methodology for the short-term assessment and management of the quality of service provided to passengers while passing through an airport passenger terminal.
Keywords:
airport
,
passenger terminal
,
quality of service
,
space load ratio
Year of publishing:
2003
PID:
20.500.12556/DKUM-30952
UDC:
656.7
ISSN on article:
0308-1060
COBISS.SI-ID:
512005181
NUK URN:
URN:SI:UM:DK:TDKH3WKK
Publication date in DKUM:
05.06.2012
Views:
2484
Downloads:
86
Metadata:
Categories:
Misc.
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:
JANIĆ, Milan, 2003, Assessment and management of quality of service at an airport passenger terminal.
Transportation planning and technology
[online]. 2003. [Accessed 21 January 2025]. Retrieved from: http://dx.doi.org/10.1080/03081060320001544601
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Record is a part of a journal
Title:
Transportation planning and technology
Shortened title:
Transp. plann. technol.
Publisher:
Gordon and Breach Science Publishers
ISSN:
0308-1060
COBISS.SI-ID:
26551552
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