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Title:
Povečanje ponudbe storitev avtohiše z uvedbo hitrega servisa vozil
Authors:
ID
Koprek, Natalija
(Author)
ID
Cedilnik, Marko
(Mentor)
More about this mentor...
ID
Knez, Matjaž
(Comentor)
Files:
VS_Koprek_Natalija_2012.pdf
(2,04 MB)
MD5: B5E20634F94FE0E7F1FAFFA034970700
PID:
20.500.12556/dkum/327a4d5c-349b-4370-bee5-100b9f311416
Language:
Slovenian
Work type:
Undergraduate thesis
Organization:
FL - Faculty of Logistic
Abstract:
Diplomsko delo je sestavljeno iz štirih delov. V uvodnem poglavju je opredeljen obravnavani problem in predstavljeno podjetje Hyundai avto Mlakar s.p.. Opisane so tudi predpostavke in metode dela. V prvem, teoretičnem delu smo opisali razvoj in vzdrževanje avtomobila, storitev, kakovost storitve, zadovoljstvo potrošnikov ter pričakovanja porabnikov. V drugem delu diplomskega dela smo predstavili obstoječe stanje podjetja Hyundai avto Mlakar s.p., opisali sedanje stanje avtomehanične delavnice in potek servisa vozil. S kritično analizo trenutnega stanja servisnih storitev smo izpostavili ključne elemente za razrešitev problema. Razrešitev problema smo opisali v zadnjem, četrtem delu diplomskega dela. V zaključnem delu smo ocenili in ovrednotili uspešnost predlagane rešitve problema ter navedli pogoje in možnost nadaljnjega razvoja podjetja.
Keywords:
avtomobil
,
vzdrževanje avtomobila
,
storitev
,
kakovost storitev
,
zadovoljstvo potrošnikov
Place of publishing:
Maribor
Year of publishing:
2012
PID:
20.500.12556/DKUM-22500
NUK URN:
URN:SI:UM:DK:VJ9TLMFQ
Publication date in DKUM:
06.05.2012
Views:
2154
Downloads:
249
Metadata:
Categories:
FL
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:
KOPREK, Natalija, 2012,
Povečanje ponudbe storitev avtohiše z uvedbo hitrega servisa vozil
[online]. Bachelor’s thesis. Maribor. [Accessed 18 April 2025]. Retrieved from: https://dk.um.si/IzpisGradiva.php?lang=eng&id=22500
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Hover the mouse pointer over a document title to show the abstract or click on the title to get all document metadata.
Secondary language
Language:
English
Title:
Increasing of car dealership range of services with introduction of rapid motor vehicle service
Abstract:
The diploma thesis consists of fourth parts. In the introductory chapter is defined the addressed problem and presented the company Hyundai avto Mlakar s.p. There are also described assumptions and methods of work. In the first, theoretical part, we described the development and maintenance of the car, service, service quality, customer satisfaction and expectations of consumers. In the second part of the diploma thesis, we presented the current status of Hyundai avto Mlakar s.p., described the current state of repair garages and car service course. By critically analyzing the current state of repair services, we highlight the key elements to solve the problem. We described solution to the problem in the last, fourth part of the diploma thesis. In the final part we assessed and evaluated the effectiveness of proposed solutions to the problem and stated the conditions and the possibility of further development of the company.
Keywords:
car
,
car maintenance
,
service
,
service quality
,
customer satisfaction
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