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Title:Uporaba ITIL in IDEAL pri vzpostavitvi storitvenega centra : diplomska naloga univerzitetnega študijskega programa
Authors:ID Gorenc, Matjaž (Author)
ID Vajde Horvat, Romana (Mentor) More about this mentor... New window
Files:.pdf Uporaba_ITIL_in_IDEAL_pri_vzpostavitvi_storitvenega_centra.pdf (2,22 MB)
MD5: FDA4DAE5C794282F5B8396AF545F657E
PID: 20.500.12556/dkum/fbd9a52d-e065-4ed2-93ba-6eb5fd14b509
 
Language:Slovenian
Work type:Undergraduate thesis
Organization:FERI - Faculty of Electrical Engineering and Computer Science
Keywords:informatika, vodenje informacijskih obdelav, organizacija poslovnih procesov, izboljšanje poslovnih procesov, storitveni center, enotna dostopna točka, model ITIL, model IDEAL, diplomske naloge
Place of publishing:Maribor
Publisher:[M. Gorenc]
Year of publishing:2008
PID:20.500.12556/DKUM-9128 New window
UDC:004.738:338.46(043.2)
COBISS.SI-ID:12273942 New window
NUK URN:URN:SI:UM:DK:WJIHAZZZ
Publication date in DKUM:19.05.2008
Views:3812
Downloads:406
Metadata:XML DC-XML DC-RDF
Categories:KTFMB - FERI
:
GORENC, Matjaž, 2008, Uporaba ITIL in IDEAL pri vzpostavitvi storitvenega centra : diplomska naloga univerzitetnega študijskega programa [online]. Bachelor’s thesis. Maribor : M. Gorenc. [Accessed 8 April 2025]. Retrieved from: https://dk.um.si/IzpisGradiva.php?lang=eng&id=9128
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Secondary language

Language:English
Title:Implementing service desk using ITIL and IDEAL
Keywords:information technology, process improvement, service desk, ITIL model, IDEAL model, Information Technology Infrastructure Library, service desk


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