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Title:Primerjava ponudnikov paketnih storitev v Sloveniji
Authors:ID Marić, Nataša (Author)
ID Lisec, Andrej (Mentor) More about this mentor... New window
ID Šinko, Simona (Comentor)
Files:.pdf MAG_Maric_Natasa_2021.pdf (4,02 MB)
MD5: A8AF8B0501F8F6FA0D62B9C3FBB7472B
PID: 20.500.12556/dkum/25d8b697-569a-4ba5-8eb3-3e3329670c86
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FL - Faculty of Logistic
Abstract:V času nastanka magistrske naloge so ljudje vse pogosteje uporabljali storitve kurirskih služb. Trend naraščanja uporabe tovrstnih storitev je pogojen z razmerami, povezanimi s pandemijo koronavirusa. V času pandemije so bile številne trgovine zaprte za daljši ali krajši čas. Kurirske službe so morale kljub povečanemu številu paketov zagotavljati kvalitetno storitev dostave paketov. Z namenom, da bi analizirali kvaliteto dostave paketov, smo preko več kurirskih služb iz Celja v Boštanj poslali paket z lomljivo vsebino. Paket je vseboval steklo, zato je bilo z njim še posebej skrbno ravnati. V začetno analizo smo vključili 12 podjetij, ki delujejo v Sloveniji, glede na izbrane kriterije in pogoje pa smo paket poslali s šestimi. Z dvema podjetjema smo morali ponoviti poskus, saj je bil prvi poskus dostave neuspešen. Analizirali smo proces dostave od naročila za prevzem paketa vse do prejema paketa na naslovnikovi strani. Glavni kriteriji so bili: čas prevzema in dostave paketa ter cena storitve. Vsi paketi so prispeli na cilj nepoškodovani, kljub temu lahko trdimo, da je le Pošta Slovenije v celoti izpolnila pričakovanja.
Keywords:dostava paketa, kurirska služba, pazljivo ravnanje, proces dostave pošiljke
Place of publishing:Celje
Publisher:[N. Marić]
Year of publishing:2021
PID:20.500.12556/DKUM-80990 New window
UDC:656
COBISS.SI-ID:90391299 New window
Publication date in DKUM:21.12.2021
Views:1068
Downloads:104
Metadata:XML DC-XML DC-RDF
Categories:FL
:
MARIĆ, Nataša, 2021, Primerjava ponudnikov paketnih  storitev v Sloveniji [online]. Master’s thesis. Celje : N. Marić. [Accessed 18 April 2025]. Retrieved from: https://dk.um.si/IzpisGradiva.php?lang=eng&id=80990
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:02.12.2021

Secondary language

Language:English
Title:Comparison of package service providers in slovenia
Abstract:At the time of writing the master's thesis, people were progressively using the services of courier/delivery services. The increasing trend of using such services is caused by the situation related to the coronavirus pandemic. During the pandemic, many stores were closed for a longer or shorter time. Despite the increased number of packages, courier services had to provide a quality package delivery service. To analyze the quality of package delivery, packages of fragile content were sent from Celje to Boštanj through several courier services. Every package contained glass, and therefore it required careful handling. In the initial analysis, the 12 companies, which operate in Slovenia, were included, but the packages were sent through six companies according to the selected criteria and conditions. We had to repeat the experiment with the two companies, whereas the first delivery attempt was unsuccessful. The delivery process was analyzed from ordering the package, throughout picking up the package, to it at the recipient's address. The main criteria were: time of receipt and delivery of packages, and price of the service. All packages arrived at the destination undamaged, but we can say that only the Post of Slovenia fully met expectations.
Keywords:package delivery, courier service, careful handling, shipment delivery processes


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