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Title:
Turistični vodniki in čustveno delo
Authors:
ID
Cafuta, Lara
(Author)
ID
Gorenak, Mitja
(Mentor)
More about this mentor...
Files:
VS_Cafuta_Lara_2020.pdf
(1,19 MB)
MD5: C602A5AD1379FF0080368F96D89CBDB6
PID:
20.500.12556/dkum/1428dd04-702c-41d3-8986-2e3c0e709241
Language:
Slovenian
Work type:
Bachelor thesis/paper
Typology:
2.11 - Undergraduate Thesis
Organization:
FT - Faculty of Tourism
Abstract:
Čustveno delo predstavlja velik izziv pri delavcih v turizmu, še posebej pri turističnih vodnikih, ki so glavni stik z gostom in od njih je odvisno, kako si bodo gostje zapomnili destinacijo. Turistični vodniki se pri svojem delu nenehno srečujejo s čustvenim delom. To pomeni, da morajo zelo dobro obvladovati svoja čustva in jih ustrezno prikazovati, da bi zadovoljili potrebe gosta ali ugodili pravilom obnašanja turistične agencije. Vpliv čustvenega dela na turistične vodnike je glede na rezultate raziskave zelo velik in raznolik, kar smo analizirali s pomočjo polstrukturiranih intervjujev s petimi turističnimi vodniki v Sloveniji. V teoretičnem delu je opredeljena definicija čustvenega dela in turističnih vodnikov, poglavja pa smo še podkrepili z raziskovanjem čustvene inteligence, pomena čustev pri delu in sposobnosti turističnih vodnikov. Turistični vodnik mora imeti temeljne sposobnosti za opravljanje tega poklica, pri svojem delu mora biti resnično pripravljen na vse. Zdi se nam zelo pomembno, da se turistični vodniki zavedajo čustvenega dela, saj lahko le tako zmanjšujejo vpliv čustvenega dela na svojem osebnem področju.
Keywords:
turistični vodniki
,
čustveno delo
,
turistično vodenje
,
upravljanje čustev pri delu
,
čustva.
Place of publishing:
Brežice
Publisher:
[L. Cafuta]
Year of publishing:
2020
PID:
20.500.12556/DKUM-77528
UDC:
338.48-051:159.942(043.2)
COBISS.SI-ID:
38549507
NUK URN:
URN:SI:UM:DK:NQACKNWH
Publication date in DKUM:
20.11.2020
Views:
1276
Downloads:
271
Metadata:
Categories:
Misc.
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:
CAFUTA, Lara, 2020,
Turistični vodniki in čustveno delo
[online]. Bachelor’s thesis. Brežice : L. Cafuta. [Accessed 12 April 2025]. Retrieved from: https://dk.um.si/IzpisGradiva.php?lang=eng&id=77528
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Licences
License:
CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:
http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:
The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:
02.09.2020
Secondary language
Language:
English
Title:
Touris guides and emotional labor
Abstract:
Emotional labor presents a great challenge for tourism workers, especially tourist guides, who are the main contact with the guests and depends on them for how guests will remember the destination. Tour guides are constantly faced with emotional labor in their work. This means that they have to manage their emotions very well and display them appropriately in order to meet the needs of the guest or the rules of the tourist agency's behavior. The impact of emotional labor on tour guides is according to the interviewees large and diverse, which we explained by analyzing half-structured interviews with five tourist guides in Slovenia. The theoretical work defines the definition of emotional labor and tourist guides and we further support the chapters by exploring emotional intelligence, the importance of emotions at work and the abilities of tour guides. The tour guide must have the basic skills to work in this profession, and in his work he must be truly ready for everything. We consider it very important that tour guides are aware of the emotional labor, as this can reduce the impact emotional labor on their personal life.
Keywords:
tourist guides
,
emotional labor
,
tourist guidance
,
emotion management at work
,
emotions.
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