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Title:Characteristics of logistics outsourcing in Bulgaria : The perspectives of the logistics service providers and their customers
Authors:ID Rakovska, Miroslava (Author)
Files:.pdf Logistics_&_Sustainable_Transport_2016_Rakovska_Characteristics_of_Logistics_Outsourcing_in_Bulgaria_The_Perspectives_of_the_Logistics_S.pdf (385,28 KB)
MD5: 6442E802F8436BD9E9AC99D799A5B2C9
PID: 20.500.12556/dkum/5615da06-0af3-4c59-b8e0-71b2a85b993e
 
URL https://sciendo.com/article/10.1515/jlst-2016-0002
 
Language:English
Work type:Scientific work
Typology:1.01 - Original Scientific Article
Organization:FL - Faculty of Logistic
Abstract:The increased demand and supply of logistics services bring together the logistics service providers (LSPs) and the companies that outsource logistics activities. LSPs stand in between those companies and their customers, thus playing an essential role for supply chain integration. If the two parties have different viewpoints of the processes in the supply chain, the fulfillment of the goal to satisfy the end customers may be hindered. The purpose of this article is two-fold: First, to investigate the characteristics of logistics outsourcing in Bulgaria from the perspectives of the logistics service providers and their customers, and more specifically, to compare their viewpoints concerning the motives for outsourcing, the methods and contents of communication and some relationship management aspects; Second, to assess the relations of the communication and relationship management aspects to customer satisfaction. This article is based on empirical data provided by 138 manufacturing and trading companies and 136 LSPs and collected through two structured questionnaires designed to address the researched issues. The data were analyzed using descriptive statistics and the independent samples t-test. The research found that the service related reasons for logistics outsourcing are prevailing and that LSPs overestimate, compared to manufacturing and trading companies, motives related to service, organizational capabilities and relationships, while more manufacturing and trading companies concern as important the availability of logistics assets and the provision of value-added services. The research also found that both the LSPs and their customers consider that the extent of sharing of knowledge and information essential for material flow integration is very low and that the usage of team meetings and joint teams is quite rare. Also, customers do not view their relationships with the LSPs as so collaborative as viewed by the LSPs. Furthermore, the research proved the existence of positive relationships between customer satisfaction and communication through team meetings and joint teams, knowledge sharing concerning material flow management and relationship management issues such as trust, mutual problem solving, understanding the logistics strategy of the other party and respecting its financial interests. The research findings may help fill in some of the gaps between LSPs and their customers. They point the need for LSPs to include in their service offerings more value-added services and to invest in assets that provide reliable and flexible services for their customers. The research also highlights the importance of knowledge sharing and trust building and reveals great potential for effective trust-based alliances between LSPs and their customers that could help them extract more competitive benefits from their relationships.
Keywords:logistics outsourcing, logistics service providers, outsourcing motives, communication, relationship management
Publication status:Published
Publication version:Version of Record
Year of publishing:2016
Number of pages:str. 18-27
Numbering:Letn. 7, št. 1
PID:20.500.12556/DKUM-69009 New window
ISSN:2232-4968
ISSN on article:2232-4968
COBISS.SI-ID:134383107 New window
DOI:10.1515/jlst-2016-0002 New window
NUK URN:URN:SI:UM:DK:SF85MRT7
Publication date in DKUM:17.11.2017
Views:1202
Downloads:251
Metadata:XML DC-XML DC-RDF
Categories:Misc.
:
RAKOVSKA, Miroslava, 2016, Characteristics of logistics outsourcing in Bulgaria : The perspectives of the logistics service providers and their customers. Logistics & sustainable transport [online]. 2016. Vol. 7, no. 1, p. 18–27. [Accessed 17 March 2025]. DOI 10.1515/jlst-2016-0002. Retrieved from: https://dk.um.si/IzpisGradiva.php?lang=eng&id=69009
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Record is a part of a journal

Title:Logistics & sustainable transport
Publisher:Fakulteta za logistiko, Fakulteta za logistiko, De Gruyter Poland
ISSN:2232-4968
COBISS.SI-ID:259554560 New window

Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:17.11.2017

Secondary language

Language:Slovenian
Keywords:logistični outsourcing, ponudniki logističnih storitev, motivi za outsourcing, komunikacija, upravljanje odnosov


Collection

This document is a part of these collections:
  1. Logistics, supply chain, sustainability and global challenges

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