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Title:Zadovoljstvo zaposlenih v reševalnih službah zdravstvenih zavodov v Sloveniji
Authors:ID Čeh, Martin (Author)
ID Vukovič, Goran (Mentor) More about this mentor... New window
ID Marič, Miha (Comentor)
Files:.pdf MAG_Ceh_Martin_2017.pdf (2,21 MB)
MD5: 94CE649DC1B73E16FF577D1DF5AA5559
 
Language:Slovenian
Work type:Master's thesis/paper
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract: Z raziskavo pod naslovom »Zadovoljstvo zaposlenih v reševalnih službah zdravstvenih zavodov v Sloveniji« smo želeli ugotoviti, kakšna je stopnja zadovoljstva zaposlenih. Zanimalo nas je, kateri dejavniki imajo največji vpliv na zadovoljstvo zaposlenih. V reševalnih službah zdravstvenih zavodov oziroma sistemu NMP Slovenije trenutno poteka reorganizacija v smislu izgradnje urgentnih centrov in vzpostavitve dispečerske službe zdravstva Slovenije s pripadajočimi dispečerskimi centri. Glede na pričujoče spremembe sistema, nas je zanimalo stanje zadovoljstva zaposlenih v reševalnih službah. Izvedli smo raziskavo v reševalnih službah zdravstvenih zavodov na področju vse Slovenije, posredovali smo 810 vprašalnikov v obliki e-ankete, v analizo rezultatov pa smo vključili 242 v celoti izpolnjenih vprašalnikov. V raziskavi smo ugotavljali zadovoljstvo zaposlenih v reševalnih službah, raziskovali pa smo tudi dejavnike, ki naj bi vplivali na zadovoljstvo oziroma so s tem kakorkoli povezani. Postavili smo 9 hipotez, ki smo jih tudi potrdili. Z raziskavo smo pokrili področje celotne Slovenije ali drugače rečeno, v raziskavo smo zajeli vse statistične regije. Ugotavljamo, da so zaposleni v reševalnih službah z delom zadovoljni, saj je povprečna vrednost zadovoljstva 5,10. To nas veseli, saj se zavedamo vpliva zadovoljstva na učinkovitost in uspešnost zaposlenega. Po drugi strani pa rezultati centralnega dela vprašalnika o splošnem zadovoljstvu kažejo na ambivalentnost. Tako ni moč govoriti ne o zadovoljstvu, niti o nezadovoljstvu. Lahko bi rekli, da je stanje dobro, z veliko možnosti za izboljšave. Rezultati analize kažejo, da dejavniki, na podlagi katerih so bile formirane hipoteze, dejansko vplivajo na zadovoljstvo zaposlenih. Najnižje rezultate smo opazili na področju plače, bonitet in nagrad. Menimo, da bi bile potrebne spremembe na področju plačne politike, nagrajevanja in bonitet. Po drugi strani pa smo opazili najvišje ocene na področju narave dela, sodelavcev in supervizije oziroma nadzora.
Keywords:zadovoljstvo, motivacija, NMP Slovenije, zdravstveni zavod, reševalna služba
Place of publishing:Maribor
Year of publishing:2017
PID:20.500.12556/DKUM-66126 New window
COBISS.SI-ID:7937299 New window
NUK URN:URN:SI:UM:DK:ZSDNG6CH
Publication date in DKUM:22.06.2017
Views:1466
Downloads:428
Metadata:XML DC-XML DC-RDF
Categories:FOV
:
ČEH, Martin, 2017, Zadovoljstvo zaposlenih v reševalnih službah zdravstvenih zavodov v Sloveniji [online]. Master’s thesis. Maribor. [Accessed 18 April 2025]. Retrieved from: https://dk.um.si/IzpisGradiva.php?lang=eng&id=66126
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Secondary language

Language:English
Title:Employee satisfaction in the emergency services of health institutions in Slovenia
Abstract:In the study entitled "Employee satisfaction in the emergency services of health institutions in Slovenia", we wanted to determine what is the level of employee satisfaction and which factors have the greatest impact on employee satisfaction. The emergency services of health care institutions and the system of EMS Slovenia, is currently under reorganization, in terms of construction and setting up emergency centers, dispatch service of Slovenia and the associated control dispatch centers. Due to changes in the present system, we wanted to know the status of employee satisfaction in the emergency services. We carried out a survey in the emergency services of health institutions in Slovenia. 810 questionnaires were submitted in the form of e-survey, in the analysis of the results we included 242 fully completed questionnaires. In the study we want to find out overall employee satisfaction in the emergency services, we also investigated the factors that could have influence on the satisfaction or are connected with it in any way. We set up 9 hypotheses, that we have also confirmed. The research covered the entire area of Slovenia or in other words, the study included all statistical regions. We found out that employees in emergency services, are satisfied with their work, since the average value of satisfaction was 5,10. This pleased us, because we are aware of the impact of satisfaction on the effectiveness and efficiency of the employee. On the other hand, the results of the central part of the questionnaire about general satisfaction, are pointing to the ambivalence, so we can’t talk about general satisfaction neither dissatisfaction. We could say that the situation is good, but there is plenty of room for improvement. The analysis of results show that the factors, being at the basis of the hypotheses, indeed have an impact on employee satisfaction. The lowest results were observed in the area of pay, bonuses and rewards. Changes in pay policy, bonuses and benefits would be required. On the other hand, we observed the highest results in the subscales of nature of work, co-workers and supervision.
Keywords:satisfaction, motivation, EMS Slovenia, health institution, emergency service


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