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Title:
NEVSILJIVO MERJENJE UPORABNOSTI SPLETNIH APLIKACIJ
Authors:
ID
Horvat, Peter
(Author)
ID
Heričko, Marjan
(Mentor)
More about this mentor...
Files:
VS_Horvat_Peter_2016.pdf
(1,80 MB)
MD5: 878FEFA2A1A8D651245F17744D975322
Language:
Slovenian
Work type:
Undergraduate thesis
Typology:
2.11 - Undergraduate Thesis
Organization:
FERI - Faculty of Electrical Engineering and Computer Science
Abstract:
Hiter razvoj spletnih aplikacij in storitev zahteva učinkovit pristop k identifikaciji uporabnostnih težav. Odgovor lahko najdemo v nevsiljivem, delno ali popolno avtomatiziranem zajemu uporabnostnih podatkov, medtem ko uporabnik storitev uporablja v svojem naravnem okolju in kontekstu. V delu smo na osnovi temeljnih izhodišč uporabnosti opredelili pojem nevsiljivega merjenja uporabnosti spletnih aplikacij, predstavili osnovni koncept avtomatizacije zajema vedenjskih in stališčnih podatkov ter njihovo analizo skozi performančne metrike in metrike samoporočanja. Koncept nevsiljivega merjenja uporabnosti smo preizkusili na spletni aplikaciji za trženje preko telefona. Implementirali in zajeli smo interakcijo uporabnika pri izvajanju dveh ključnih opravil aplikacije in ugotovili, da lahko z analizo zajetih podatkov dobro ocenimo doseganje zastavljenih performančnih ciljev, ki so hkrati tudi dober posredni pokazatelj potencialnih težav ali priložnosti za izboljšanje uporabnosti storitve. Ključni pogoj za uspešno nevsiljivo merjenje pa je implementacija kredibilnega in zanesljivega zajema podatkov, kar se lahko v praksi izkaže kot težavno opravilo.
Keywords:
uporabnost
,
informacijski sistemi
,
nevsiljivo merjenje
,
avtomatizacija merjenja uporabnosti
,
spletne aplikacije
Place of publishing:
Maribor
Publisher:
[P. Horvat]
Year of publishing:
2016
PID:
20.500.12556/DKUM-58113
UDC:
004.774.6:311(043.2)
COBISS.SI-ID:
19510550
NUK URN:
URN:SI:UM:DK:CW2O2DUS
Publication date in DKUM:
15.04.2016
Views:
1737
Downloads:
92
Metadata:
Categories:
KTFMB - FERI
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:
HORVAT, Peter, 2016,
NEVSILJIVO MERJENJE UPORABNOSTI SPLETNIH APLIKACIJ
[online]. Bachelor’s thesis. Maribor : P. Horvat. [Accessed 18 April 2025]. Retrieved from: https://dk.um.si/IzpisGradiva.php?lang=eng&id=58113
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Secondary language
Language:
English
Title:
UNOBSTRUSIVE USABILITY EVALUATION OFWEB APPLICATIONS
Abstract:
Fast expansion of web applications and services has made it increasingly important to quickly and efficiently identify usability problems. Answer may be found in unobtrusive, partially or fully automated, usability data gathering that occurs naturally in a research context. Based on usability fundamentals we defined unobtrusive usability measures of web applications, presented basic unobtrusive data gathering techniques, data mining and analysis through performance and self-reported metrics. Unobtrusive measures were applied and evaluated on a web application for direct marketing over the telephone. To measure usability of core tasks we implemented, captured and analyzed user interaction logs. We concluded that analysis of captured user activity can provide good insight into the performance goals achievement and is at the same time also a good indirect indicator of potential problems and opportunities for usability improvements. The essential part of a successful unobtrusive usability evaluation is a thoughtful, credible and trustworthy implementation of data gathering which could prove difficult.
Keywords:
usability
,
information systems
,
unobtrusive evaluation
,
automation in usability evaluation
,
web applications
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