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Title:Večkriterijska primerjava storitev računovodskega servisa x
Authors:ID Horvat, Melisa (Author)
ID Čančer, Vesna (Mentor) More about this mentor... New window
Files:.pdf VS_Horvat_Melisa_2025.pdf (3,34 MB)
MD5: 8E0B2B16AC84650DC92A153711855C65
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:EPF - Faculty of Business and Economics
Abstract:V diplomskem delu obravnavamo večkriterijsko primerjavo storitev računovodskega servisa X z uporabo metode analitičnega hierarhičnega procesa (AHP). Namen raziskave je bil oceniti in primerjati različne računovodske storitve glede na ključne kriterije, kot so stroški, prihodki, časovna in tehnološka učinkovitost ter zadovoljstvo strank, da bi ugotovili, katera storitev je najprimernejša. V uvodnem delu smo opredelili in predstavili problem, ki vključuje izbiro najustreznejše računovodske storitve, ter predstavili namen raziskave. V teoretičnem delu smo opredelili funkcije in pomen računovodstva ter pregledali metode odločanja, s poudarkom na metodi AHP. Poleg tega smo preučili, kako lahko ta metoda omogoča primerjavo storitev na podlagi več kriterijev hkrati. V empiričnem delu smo s pomočjo metode AHP in programa Expert Choice primerjali storitve računovodskega servisa X. Na podlagi pridobljenih podatkov je bilo ugotovljeno, da je knjiženje računov najpogosteje izbrana in najboljša storitev glede na vse obravnavane kriterije. Stroški storitve sicer niso najpomembnejši dejavnik, saj so prihodki in zadovoljstvo strank ocenjeni kot bolj ključni. Poleg tega je knjiženje računov tista storitev, ki računovodskemu servisu prinaša največ prihodkov. Potrdimo lahko, da metoda AHP ponuja celovit in učinkovit pristop k primerjanju različnih storitev. Ugotovitve raziskave omogočajo računovodskemu servisu X, da optimizira svoje storitve, izboljša zadovoljstvo strank in sprejema boljše poslovne odločitve, kar bo prispevalo k večji konkurenčnosti in uspehu na trgu.
Keywords:računovodstvo, računovodske storitve, primerjava, analitično hierarhični proces, večkriterijsko odločanje, Expert Choice.
Place of publishing:Maribor
Publisher:M. Horvat
Year of publishing:2024
PID:20.500.12556/DKUM-91330 New window
UDC:657
COBISS.SI-ID:223590659 New window
Publication date in DKUM:23.01.2025
Views:0
Downloads:44
Metadata:XML DC-XML DC-RDF
Categories:EPF
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:12.12.2024

Secondary language

Language:English
Title:Multi-Criteria comparison of accounting services provided by company x
Abstract:In this thesis, we address a multi-criteria comparison of the accounting services of Company X using the Analytic Hierarchy Process (AHP) method. The purpose of the research was to evaluate and compare various accounting services based on key criteria such as costs, revenues, time and technological efficiency, and customer satisfaction, in order to determine which service is the most suitable. In the introductory part, we defined and presented the problem, which involves selecting the most appropriate accounting service, and outlined the purpose of the research. In the theoretical part, we defined the functions and significance of accounting and reviewed decision-making methods, with a focus on the AHP method. Additionally, we examined how this method can facilitate the comparison of services based on multiple criteria simultaneously. In the empirical part, we compared the services of accounting Service X using the AHP method and the Expert Choice software. Based on the data obtained, it was found that bookkeeping is the most frequently chosen and best service according to all the criteria considered. The costs of the service are not the most important factor, revenues and customer satisfaction were assessed as more important. Furthermore, the bookkeeping is the service that generates the most revenue for the accounting service. We can confirm that the AHP method offers a comprehensive and effective approach to comparing different services. The findings of the research enable accounting Service X to optimize its services, improve customer satisfaction, and make better business decisions, which will contribute to greater competitiveness and success in the market.
Keywords:accounting, accounting services, comparison, analytic hierarchy process, multi-criteria decision making, Expert Choice


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