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Naslov:A Framework for adopting a sustainable reverse logistics service quality for reverse logistics service providers : a systematic literature review
Avtorji:ID Dabees, Ahmed (Avtor)
ID Barakat, Mahmoud (Avtor)
ID El Barky, Sahar Sobhy (Avtor)
ID Lisec, Andrej (Avtor)
Datoteke:.pdf Dabees-2023-A_Framework_for_Adopting_a_Sustain.pdf (2,45 MB)
MD5: 82882F53F05865E52F2C919277852C3E
 
URL https://doi.org/10.3390/su15031755
 
Jezik:Angleški jezik
Vrsta gradiva:Znanstveno delo
Tipologija:1.02 - Pregledni znanstveni članek
Organizacija:FL - Fakulteta za logistiko
Opis:Reverse logistics has become a competitive need for sustainability. Lack of resources to apply reverse logistics solutions has severely impacted many supply chains’ costs and customer service, making it impossible to meet the expectations of return processing. In those conditions, client demands for higher service quality are the main drivers of effective sustainability operations. This study aims to establish the sustainable reverse logistics service quality (SRLSQ) theoretical framework offered by reverse logistics services providers (RLSPs). The study conducts a systematic methodology protocol by examining reliable academic periodicals using PRISMA guidelines based on the research scope and identified 56 papers from 2011–2022, with the main research focus on SSQ and RLSQ dimensions to develop a research framework. By re-evaluating those factors using the SRLSQ framework and by including sustainability into the service quality approach, this study expanded the practicability of reverse logistic service quality and sustainable service quality. The results point to a knowledge gap when it comes to quantifying the impact of reverse logistics operation process through a triple bottom line approach on customer outcomes, relationship quality (RQ), and mediation of operation risk factor, which could be examined within various contexts in subsequent work.
Ključne besede:sustainability, reverse logistics, sustainable reverse logistics service quality, customer satisfaction, operational risk
Status publikacije:Objavljeno
Verzija publikacije:Objavljena publikacija
Poslano v recenzijo:12.12.2022
Datum sprejetja članka:10.01.2023
Datum objave:17.02.2023
Založnik:MDPI
Leto izida:2023
Št. strani:Str. 1-16
Številčenje:Letn. 15, Št. 3, št. članka 1755
PID:20.500.12556/DKUM-88057 Novo okno
UDK:658:502.174.1
COBISS.SI-ID:142740739 Novo okno
DOI:10.3390/su15031755 Novo okno
ISSN pri članku:2071-1050
Datum objave v DKUM:09.04.2024
Število ogledov:204
Število prenosov:6
Metapodatki:XML DC-XML DC-RDF
Področja:Ostalo
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Vaša ocena:Ocenjevanje je dovoljeno samo prijavljenim uporabnikom.
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Gradivo je del revije

Naslov:Sustainability
Skrajšan naslov:Sustainability
Založnik:MDPI
ISSN:2071-1050
COBISS.SI-ID:5324897 Novo okno

Licence

Licenca:CC BY 4.0, Creative Commons Priznanje avtorstva 4.0 Mednarodna
Povezava:http://creativecommons.org/licenses/by/4.0/deed.sl
Opis:To je standardna licenca Creative Commons, ki daje uporabnikom največ možnosti za nadaljnjo uporabo dela, pri čemer morajo navesti avtorja.
Začetek licenciranja:17.01.2023

Sekundarni jezik

Jezik:Slovenski jezik
Ključne besede:trajnost, povratna logistika, trajnostna povratna logistika, kakovost storitev, zadovoljstvo strank, operativno tveganje


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