| Title: | Tourism experience in accessible tourism : designing a mobile application for the deaf and hard of hearing |
|---|
| Authors: | ID Alegro, Tjaša (Author)
ID Ilić, Marica (Author)
ID Rančić Demir, Milica (Author) |
|---|
| Files: |  Contemporary_issues_in_tourism_2022.pdf (19,75 MB)
MD5: 006FDBA5DA4012959F8A59E31CB6E516
 https://press.um.si/index.php/ump/catalog/book/722
|
|---|
| Language: | English |
|---|
| Work type: | Scientific work |
|---|
| Typology: | 1.16 - Independent Scientific Component Part or a Chapter in a Monograph |
|---|
| Organization: | FT - Faculty of Tourism
UZUM - University of Maribor Press
|
|---|
| Abstract: | How someone experiences a tourist experience depends on several factors. This article will focus on ways to ensure active participation and thus a pleasant and memorable experience for people with disabilities, specifically people with hearing problems – the deaf and hard of hearing. With the development of ICT technology, the possibilities for developing tourist products intended for the deaf and hard of hearing are even greater and can be friendlier to them. Various mobile applications complement a city’s tourist products and services and are more than a welcome help for people with special needs. With an innovative Design Thinking method suitable for planning projects or designing services or products intended for end users, we designed an idea for a mobile application for Ljubljana that is tailored to deaf and hard of hearing tourists, as Slovenia does not yet have a similar application. We designed the product idea based on an overview of good practices. Through five phases of the Design Thinking method, we analysed the indispensable elements of the mobile application for deaf and hard of hearing tourists and evaluated it through the HEART framework matrix developed for user experience assessment. |
|---|
| Keywords: | experience, measuresaccessible tourism, deaf, hard of hearing, Design Thinking |
|---|
| Publication status: | Published |
|---|
| Publication version: | Version of Record |
|---|
| Publication date: | 28.10.2022 |
|---|
| Publisher: | Univerza v Mariboru, Univerzitetna založba |
|---|
| Year of publishing: | 2022 |
|---|
| Number of pages: | Str. 73-95 |
|---|
| PID: | 20.500.12556/DKUM-86761  |
|---|
| UDC: | 338.48 |
|---|
| COBISS.SI-ID: | 127881475 |
|---|
| Publication date in DKUM: | 17.01.2024 |
|---|
| Views: | 306 |
|---|
| Downloads: | 12 |
|---|
| Metadata: |    |
|---|
| Categories: | Misc.
|
|---|
|
:
|
Copy citation |
|---|
| | | | Average score: | (0 votes) |
|---|
| Your score: | Voting is allowed only for logged in users. |
|---|
| Share: |  |
|---|
Hover the mouse pointer over a document title to show the abstract or click
on the title to get all document metadata. |
