| Title: | The influence of human resources competency management on the business success of small and medium enterprises |
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| Authors: | ID Klepić, Iva (Author) |
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| Files: |  https://journals.um.si/index.php/oe/article/view/2575
https://journals.um.si/index.php/oe/article/view/2575
https://journals.um.si/index.php/oe/article/view/2575
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| Language: | English |
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| Work type: | Scientific work |
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| Typology: | 1.01 - Original Scientific Article |
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| Organization: | EPF - Faculty of Business and Economics
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| Abstract: | The success of the organization is based on the quality of human resources,
their competencies, motivation, loyalty, and their business results. The basic
aim of this research is to determine whether and to what extent human
resources competency management influences the business success of small
and medium enterprises (SMEs). The empirical research was conducted in
234 SMEs in the Federation of Bosnia and Herzegovina in January 2021. An
original questionnaire was created for the survey, which gathered the opinions
of top managers. In the paper, human resources competency management is
viewed as a process consisting of: determining the required competencies,
determining current competencies and the competency gap and undertaking
activities to ensure and develop the necessary competencies. For the
business success of SMEs, business performance was researched through four
perspectives of the Balanced Scorecard (financial, customer, internal business
processes and learning and growth perspective). The research results showed
the correlation between the studied variables and the influence of human
resources competency management on the business success of SMEs
viewed from all four perspectives. The paper includes a comparison with
similar research, limitations and recommendations for future research. The
originality of this work lies in creating an original model of the connection
between human resources competency management and business success
(performance) of SMEs as viewed through four perspectives of the BSC, which
has been empirically tested. Also, no such research has been conducted in
B&H to investigate the influence between the human resources competency
management and the business success of SMEs. |
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| Keywords: | business performance, balanced scorecard, competency management, human resources, small and medium enterprises |
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| Publication status: | Published |
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| Publication version: | Version of Record |
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| Publication date: | 05.01.2023 |
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| Year of publishing: | 2022 |
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| Number of pages: | str. 12-27 |
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| Numbering: | Vol. 68, no. 4 |
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| PID: | 20.500.12556/DKUM-84546-fa711590-e9cf-cebe-4654-ce20cb0acadc  |
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| UDC: | 658.3:005.336.1 |
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| ISSN on article: | 0547-3101 |
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| COBISS.SI-ID: | 139064579 |
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| DOI: | 10.2478/ngoe-2022-0020 |
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| Publication date in DKUM: | 19.06.2023 |
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| Views: | 438 |
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| Downloads: | 12 |
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| Metadata: |    |
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| Categories: | Misc.
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