Informacijska varnost skozi oči uporabnikov telekomunikacijskih storitev : magistrsko delo

Grković, Katja

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Title:	Informacijska varnost skozi oči uporabnikov telekomunikacijskih storitev : magistrsko delo
Authors:	ID Grković, Katja (Author) ID Markelj, Blaž (Mentor) More about this mentor... ID Erčulj, Vanja (Comentor)
Files:	MAG_Grkovic_Katja_2023.pdf (879,20 KB) MD5: 2428E41B011D66F818749AE322E66E79
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	FVV - Faculty of Criminal Justice and Security
Abstract:	Telekomunikacijska podjetja morajo svojim uporabnikom poleg vseh storitev in izdelkov zagotavljati tudi varnost njihovih osebnih podatkov, varnost omrežja, elektronskega poslovanja in nuditi različne varnostne opcije. V magistrskem delu so opisani vsi vidiki informacijske varnosti pri štirih slovenskih telekomunikacijskih podjetjih: Telekom Slovenije, A1 Slovenija d. d., Telemach in T-2 d. o. o. Varnost osebnih podatkov podjetja zagotavljajo z upoštevanjem splošne uredbe EU o varstvu podatkov, na podlagi katere so sestavili svoje pogoje oziroma politiko varstva osebnih podatkov. Vsa podjetja so dolžna zagotoviti ustrezno varnost in celovitost njihovih omrežij in storitev, ter so v primeru, da pride do kakršnih koli kršitev varnosti ali celovitosti, o tem primorana poročati agenciji AKOS. Podjetja svojim uporabnikom omogočajo tudi urejanje njihovega naročniškega razmerja, tako imenovano e-poslovanje, ki vključuje nakup in prodajo blaga in storitev prek spleta, obdelavo plačil in izmenjavo informacij. Zaradi varnostnih tveganj, ki se pri teh procesih pojavijo, vsa telekomunikacijska podjetja svojim uporabnikom nudijo različne varnostne opcije. V sklopu magistrskega dela smo opravili intervju in izvedeli, da podjetja svoje uporabnike sproti ozaveščajo o informacijski varnosti oziroma o varnostnih težavah, ki se lahko pojavijo, medtem ko zaposlene glede informacijske varnosti redno izobražujejo. Poleg tega smo s pomočjo ankete izvedeli, da se zaupanje uporabnikov telekomunikacijskih storitev ne razlikuje glede na operaterja, pri katerem so. Ugotovili smo tudi, da več kot polovica uporabnikov spletno plačuje račune za telekomunikacijske storitve, da se manj izobraženi anketiranci in bolj izobraženi anketiranci med seboj ne razlikujejo v dojemanju varnostnih tveganj ter da ne obstaja povezanost med pojavom varnostnih težav pri uporabnikih in uporabo varnostnih opcij, ki jih nudijo telekomunikacijska podjetja.
Keywords:	informacijska varnost, telekomunikacije, osebni podatki, uporabniki, omrežja, magistrska dela
Place of publishing:	Ljubljana
Place of performance:	Ljubljana
Publisher:	[K. Grković]
Year of publishing:	2023
Year of performance:	2023
Number of pages:	VII f., 82 str.
PID:	20.500.12556/DKUM-83939
UDC:	004.056(043.2)
COBISS.SI-ID:	153608195
Publication date in DKUM:	26.05.2023
Views:	618
Downloads:	83
Metadata:
Categories:	FVV
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	15.03.2023

Secondary language

Language:	English
Title:	Information security through the eyes of telecommunication service users
Abstract:	In addition to all of the services and products, telecommunication companies must provide their users with security of their personal data, network security, electronic commerce and a variety of security options. In this master’s thesis, we describe all aspects of information security in four Slovenian telecommunication companies: Telekom Slovenije, A1 Slovenija d.d., Telemach and T-2 d.o.o. These companies ensure the security of personal data by complying with the EU General Data Protection Regulation, based on which they have drawn up their own terms and conditions or personal data protection policy. All companies undertake to ensure adequate security and integrity of their networks and services. Moreover, they are obliged to report any breaches of security or integrity to the Agency for Communication Networks and Services (AKOS). Companies allow their users to manage their subscription, as well as e-commerce, which involves buying and selling goods and services online, processing payments and exchanging information. Due to security risks involved in such processes, all telecommunication companies offer a variety of security options to their customers. For this master thesis, we carried out a number of interviews and found that companies keep their users informed about information security or security problems which may arise. In addition, they provide regular training on information security for their employees. Our survey has shown that the trust of users of telecommunications services does not differ according to the operator they have a subscription with. What is more, we established that more than half of the surveyed users pay their telecommunications bills online. The less and the more educated respondents do not differ in their perception of security risks. Thus there is no correlation between the occurrence of security problems among users and the use of security options offered by telecommunication companies.
Keywords:	information security, telecommunication, users, personal data, network, security options, electronic commerce, telecommunication companies

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