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Title:Uporaba koncepta vitkosti in 6 sigme za stalno izboljševanje kakovosti poslovnega procesa dostave v podjetju PricePilot d.o.o.
Authors:Čop, Simon (Author)
Maletič, Matjaž (Mentor) More about this mentor... New window
Files:.pdf UN_Cop_Simon_2021.pdf (2,89 MB)
MD5: 649750CB156E9865B31654902536F3F2
 
Language:Slovenian
Work type:Bachelor thesis/paper (mb11)
Typology:2.11 - Undergraduate Thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:V današnjem času in na današnjem trgu se razmere zelo hitro spreminjajo. Število uporabnikov, ponudnikov, zahtev, konkurenčnosti in inovacij se na trgu iz dneva v dan povečuje, prostora za napake, zaostajanje in neodzivnost pa je vsak dan manj. Ti dejavniki se še zlasti kažejo na spletnem trgu oziroma na trgu spletnih rešitev in digitalizacije. Diplomsko delo obravnava vpeljavo stalnega izboljševanja v proces dostave v podjetju PricePilot, s čimer želimo podjetju omogočiti boljšo učinkovitost procesa, še nadaljnjo konkurenčnost na trgu in večje zadovoljstvo strank. Raziskava v delu je bila narejena iz strokovne literature, analize pa so zajemale tako interne, že zbrane podatke, kot tudi anketo zadovoljstva strank. V raziskavi smo uporabljali metodo stalnega izboljševanja Lean Six Sigma, s katero smo iskali težave, njihov izvor in možne rešitve v procesu dostave v podjetju PricePilot. Rezultati raziskave kažejo, da je ukrepanje v procesu dostave nujno in predvidene rešitve kažejo velik potencial pri izboljšanju tako učinkovitosti procesa kot tudi splošnega delovanja podjetja.
Keywords:kakovost, učinkovitost, dostava, stalno izboljševanje, Lean Six-Sigma
Year of publishing:2021
Source:Maribor
COBISS_ID:83431427 New window
Views:65
Downloads:3
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Categories:FOV
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:03.06.2021

Secondary language

Language:English
Title:Using the concept of lean six - sigma to continuously improve on business process quality of delivery at PricePilot d.o.o.
Abstract:In today's world and in today's market, the situation is changing very rapidly. The number of users, vendors, demands, competition, and innovations are increasing faster every day, and the margin for error, lagging behind, and inaction is shrinking. These factors are particularly evident in the online market, or the market of online solutions and digitalization. The thesis deals with the introduction of continuous improvement in the delivery process in the company PricePilot, with which we want to enable the company to achieve better process efficiency, further competitiveness in the market and greater customer satisfaction. The research in the thesis was carried out from the professional literature, whereby both internal, already collected data, as well as a customer satisfaction survey were included in the analysis. The research used the Lean Six Sigma method of continuous improvement, looking for problems, their origins and possible solutions in the delivery process at PricePilot. The results of the research show that action is needed in the delivery process and that the solutions considered have great potential to improve the efficiency of the process as well as the overall operation of the company.
Keywords:quality, efficiency, delivery, continuous improvement, Lean Six-Sigma


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