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Title:Management kakovosti v hotelu
Authors:ID Dravec, Patricija (Author)
ID Uršič, Duško (Mentor) More about this mentor... New window
Files:.pdf VS_Dravec_Patricija_2021.pdf (866,30 KB)
MD5: C3AC7AA18AB1E8C27D3616C470F0784D
PID: 20.500.12556/dkum/f231cbd6-a504-4d69-83c5-cc52b2e45be9
 
Language:Slovenian
Work type:Diploma project paper
Typology:2.11 - Undergraduate Thesis
Organization:EPF - Faculty of Business and Economics
Abstract:Management se pojavlja v vsaki organizaciji. Določa osnovne smeri razvoja, strateške cilje organizacije in skrbi za izvajanje načrtovanih nalog na vseh ravneh delovanja. Je ustvarjalno reševanje problemov, ki se nanašajo na načrtovanje, organiziranje, vodenje ter ocenjevanje razpoložljivih virov oziroma resursov za doseganje ciljev poslovanja, poslanstva in vizije razvoja podjetja. V diplomskem projektu smo raziskali teoretične vidike managementa, managementa kakovosti ter management kakovosti v hotelu oziroma turistične storitve.
Keywords:management, management kakovosti, turizem, hotel Slon.
Place of publishing:[Maribor
Publisher:P. Dravec
Year of publishing:2021
PID:20.500.12556/DKUM-78955 New window
UDC:005.6:640.412
COBISS.SI-ID:75291395 New window
NUK URN:URN:SI:UM:DK:AYOLZMMT
Publication date in DKUM:06.09.2021
Views:1116
Downloads:84
Metadata:XML DC-XML DC-RDF
Categories:EPF
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:06.04.2021

Secondary language

Language:English
Title:Quality management in the hotel
Abstract:Management appears in every organization. It defines the basic directions of development, strategic goals of the organization and ensures the implementation of plannes tasks at all levels of operation. It is a creative solution to problems related to planning, organizing, managing and evaluating available resources or resources to achieve bussines goals, mission and vision of company development. Best Western Premier Hotel Slon is bussines four stars superior hotel with 170 rooms, it is located in historical center of Ljubljana. General manager is personal in sistem of hotel and has all control of quality and guests satisfaction. The hotel has own policy of quality and this is the big difference from the competition.
Keywords:management, quality management, tourism, hotel Slon


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