|Opis:||In this master thesis, we have been researching how employees, working in a call center of company X, are dealing with stress and motivation. The decision to write a master thesis on this topic is based on our wish to emphasize the importance of dealing with stress and motivation of the employees at work. Moreover, we want to make organizations aware of the value of their human resources. The field of dealing with stress and motivation at work is nowadays of great importance for each organization that wants to achieve success on the market.
In the introduction, we briefly described the field and defined the problem. Furthermore, we defined the purposes, goals, and hypotheses for our research in this part of our thesis. Additionally, we introduced our assumptions and limitations as well as determined prospective methods for the research.
The focus in the second part of the thesis lies in stress at work, whereby we started with defining and interpreting stress based on domestic and foreign authors. We recognized that there are many types of stress and described the causes for its emergence. Furthermore, we focused on the consequences of stress at work on individual as well as system-wide levels. In addition to this, we described measures for stress management for individuals as well as organizations and finished this chapter with strategies for coping with stress for employees. That is how we got to know the meaning of transformation at work, flexible working hours, analysis and definition of roles, creating a favorable organizational climate, communication and good relationship, work conditions, and diversity of work.
In the third part of this master thesis, we got to know various definitions of motivation and focused on motivation at work. We mentioned and described the most common motivating factors: the amount of payment and other cash prizes, permanent employment, recognition and praise, communication, the possibility of professional education and training, organization of work, the possibility of advancement, interpersonal relationships, and participation in business objectives. We emphasized the meaning of the role of the leader in motivating employees and became familiar with possible barriers to motivation.
In the fourth chapter, we empirically explored stress and motivation at work. We introduced company X in detail as well as the purpose, goals, and results of our research. Based on the results, we confirmed or refuted our hypotheses, which we made based on theoretical findings. Finally, we introduced the findings, which were supported by a review of the analysis of the results and suggested certain innovations and improvements to the organization.|