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Title:Izdelava orodij za ugotavljanje kakovosti po metodi direktnega merjenja (DPM) v javnem mestnem prometu Maribor : diplomsko delo
Authors:Gerold, Nika (Author)
Težak, Sergej (Mentor) More about this mentor... New window
Files:.pdf VS_Gerold_Nika_2021.pdf (1,38 MB)
MD5: FB9F3EA356DDE72F43F0EA3BD52C5F50
Work type:Bachelor thesis/paper (mb11)
Typology:2.11 - Undergraduate Thesis
Organization:FGPA - Faculty of Civil Engineering, Transportation Engineering and Architecture
Abstract:Javni potniški promet je ena izmed starejših oblik transporta potnikov. Da bi povečali njegovo uporabnost, moramo zagotoviti zadostno raven kakovosti storitve. V diplomskem delu smo najprej predstavili standard kakovosti, po katerem smo izdelali orodje za ugotavljanje kakovosti po metodi direktnega merjenja v mestnem prometu Maribor. Nato smo predstavili podjetje, katerega smo uporabili za preizkus naših metod merjenja kakovosit. Izdelali smo tri različne metode direktnega merjenja in jih na terenu tudi preizkusili. Predstavili smo rezultate ter opisali možnosti za preverjanje in izboljšanje kakovosti v mestnem prometu Maribor.
Keywords:kakovost, merjenje kakovosti, DPM, avtobusni promet
Year of publishing:2021
Place of performance:Maribor
Publisher:[N. Gerold]
Number of pages:X, 36 f.
COBISS_ID:63117315 New window
Categories:KTFMB - FG
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License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:16.03.2021

Secondary language

Title:Development of tools for measuring quality using method of direct performance measures in Maribor's public transportation
Abstract:Public transport is one of the older forms of passenger transport. In order to increase its usability, we need to ensure a sufficient level of service quality. In this diploma, first the quality standard was presented, according to which a tool for determining the quality in urban transport service in Maribor by the method of direct measurement was developed. Then the company used to test our quality measurement methods was introduced. Three different methods of direct measurement were developed and tested in the field. The results were presented and the possibilities for controlling and improving the quality of urban transport service in Maribor were described.
Keywords:quality, measuring quality, DPM, bus service


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