Kompetence vodje pasjega hotela

Podgoršek, Katja

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Title:	Kompetence vodje pasjega hotela
Authors:	ID Podgoršek, Katja (Author) ID Podbregar, Iztok (Mentor) More about this mentor... ID Šprajc, Polona (Comentor)
Files:	MAG_Podgorsek_Katja_2020.pdf (1,43 MB) MD5: 325ADB717A0FCA7B4680B8FC7AE5A0EF PID: 20.500.12556/dkum/17c901a9-04a4-487b-84d0-c42ba688e92e
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	Živimo v negotovih časih, spremembe so stalnica v današnjem vsakdanu, zato so ustrezno kompetentni in motivirani zaposleni, ki znajo uporabljati svoja znanja, veščine in kompetence tudi v nepredvidljivih okoliščinah, nuja za obstoj in preživetje organizacij na trgu. V magistrskem delu govorimo o kompetencah, ki smo jih opredelili kot posamezna znanja, lastnosti in sposobnosti posameznika, ki jih le ta potrebuje za uspešno opravljanje dela na svojem delovnem mestu. Na primeru organizacije, ki se je odločila za razvoj profila kompetenc vodje, smo prikazali oblikovanje kompetenčnega profila za delovno mesto vodje pasjega hotela. S ciljem sistematičnega razvoja kompetenc in izboljšanja produktivnost smo organizaciji dali orodje za lažje prilagajanje spremembam ter še večjega zadovoljstva in zaupanja strank. Hkrati smo oblikovali primer dobre prakse na področju, ki je še dokaj neraziskano. Za oblikovanje kompetenčnega profila smo uporabili kvalitativno metodo in sicer smo v prvem koraku najprej dodobra spoznali in analizirali dotično delovno mesto ter s pomočjo pridobljenih podatkov oblikovali šest ključnih kompetenc za izbrano delovno mesto. Sledila je analiza 360 stopinj z namenom ocene kompetenc vodje. Rezultati analize so si bili kljub oceni s strani štirih različnih skupin ocenjevalcev enotni, in potrdili, da vodja hotela izkazuje ustrezno raven kompetenc glede na kompetenčni profil delovnega mesta.
Keywords:	• Kompetenca, • Model kompetenc ali kompetenčni model, • Analiza 360 stopinj, • Varstvo psov, • Vseživljenjski razvoj (angleško: Life-span development).
Place of publishing:	Maribor
Year of publishing:	2020
PID:	20.500.12556/DKUM-78243
COBISS.SI-ID:	47058435
NUK URN:	URN:SI:UM:DK:908IFULN
Publication date in DKUM:	14.01.2021
Views:	956
Downloads:	113
Metadata:
Categories:	FOV
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	24.11.2020

Secondary language

Language:	English
Title:	Leadership competences of the dog sitter
Abstract:	We live in uncertain times, changes are a constant in our everyday life, so competent and motivated employees who know how to use their knowledge, skills, and competencies even in unpredictable circumstances are a necessity for the existence and survival of organizations on the market. The competencies discussed within the master's thesis are defined as the individual knowledge, characteristics, and abilities of an individual which he needs to successfully perform at his workplace. We use the case of an organization which decided to develop a competency profile of a manager, to present the design of a competency profile for the position of a manager of a dog hotel. With the aim of systematically developing competencies and improving productivity we make the adaptation of changes easier and further improving customer satisfaction and trust while also setting an example in an area that is still relatively unexplored. To create the competency profile, we used a qualitative method. In the first step we got to know and analyse the job in question and with the help of the obtained data designed six key competencies for the selected job. This was followed by a 360-degree analysis to assess the competencies of the manager. The results of the analysis were unanimous, despite the assessment by four different groups of assessors, confirming that the manager exhibits the appropriate competencies for the job.
Keywords:	• Competency, • Competency model, • 360-degree analysis, • Dog sitting, • Life-span.

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