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Title:Kategorizacija in kakovost hotelov v regiji Posavje : diplomsko delo visokošolskega strokovnega študija
Authors:Trpkov, Paula (Author)
Zupan, Saša (Mentor) More about this mentor... New window
Files:.pdf VS_Trpkov_Paula_2019.pdf (1,10 MB)
MD5: 145DAB6FCC3AEC6F5DFAE9FFD160A298
 
Language:Slovenian
Work type:Bachelor thesis/paper (mb11)
Typology:2.11 - Undergraduate Thesis
Organization:FT - Faculty of Tourism
Abstract:Kategorizacija je bistven element pri odločanju kakovosti hotela in je prvi faktor,na podlagi katerega lahko gost predvidevakakovost storitev glede na svoja pričakovanja. Pojem kategorije hotelov se pri vsakem posamezniku odraža drugače.V praksi lahko opazimo, da obstajajo razlike med hoteli iste kategorije. Prav zaradi tega je poznavanje kategorizacije in kakovosti storitev pomembno za hotelirje in goste. V empiričnem delu smo raziskali, kako hotelirji in gostje razumejo kategorizacijo hotela in kako povezujejo kategorijo hotelov s kakovostjo hotelskih storitev v regiji Posavje.Raziskava je pokazala, da je potrebno spremeniti oz. posodobiti sistem in povečati pozornost pri izvajanju funkcionalne storitve, saj se ta hitreje pomni in je za goste pomembnejša. Z lansko novo uvedbo kategorizacije, imenovane Hotelstars, smo dobili zagotovilo kakovosti na mednarodni ravni in s tem tudi boljšo prihodnost v hotelirstvu.
Keywords:Kategorizacija, Kakovost, Hotel, Hotelirstvo, Posavje
Year of publishing:2019
Place of performance:Maribor
Publisher:[P. Trpkov]
Number of pages:48, 21 str.
Source:Maribor
UDC:338.488.2:640.412(497.4)(043.2)
COBISS_ID:2048296275 New window
NUK URN:URN:SI:UM:DK:SIXPYF9G
Views:616
Downloads:125
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Licences

License:CC BY 4.0, Creative Commons Attribution 4.0 International
Link:http://creativecommons.org/licenses/by/4.0/
Description:This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.
Licensing start date:14.02.2019

Secondary language

Language:English
Title:Categorization as an element of hotel`s quality in region Posavje
Abstract:Categorization is an essential element in deciding the quality of the hotel and is the first factor on the basis of which the guest can anticipate the quality of services according to their expectations. The concept of a category of hotels is reflected differently in each individual. In practice, we can notice that there are differences between hotels of the same category. This is why knowledge of categorization and quality of services is important for hotel guests. In the empirical part, we investigated how hotel management and guests understand the categorization of the hotel and how they connect the category of hotels with the quality of hotel services in the Posavje region. The research showed that it is necessary to change or to modernize the system and to increase the attention in the implementation of the functional service, since it becomes more memorable and more important for guests. With last year's introduction of the categorization called Hotelstars, we have got a quality assurance on the international level and with that a better future in the hotel industry.
Keywords:Categorization, Quality, Hotel, Hotel Management, Posavje


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