|Opis:||Outset: Employees are confronted a daily basis with the problem of how to reconcile work and family life. We spend a lot of time at work, we are faced with employee dissatisfaction, overburdening, which leads to stress, burnout, psychological and physical exhaustion.
Purpose: The research was based on the finding that employees in social service institutions, face the onset of burnout and overburdening in the workplace, if the introduction and implementation of measures of the FFC certificate helps to facilitate the reconciliation of work and family life, increase employee satisfaction, the quality of the work environment and, consequently, reduce the burden.
Method: The research was based on a quantitative methodology. A total of 143 employees from six institutions were included in the research. The data was obtained through a questionnaire. The analysis was made using SPSS: the Mann-Whitney’s and the Chi-square test.
Results: Satisfaction is higher in institutions, that do not have the certificate, than in institutions holding the certificate. The burden is statistically significantly higher for employees in institutions holding the FFC certification in terms of fatigue of the employees, physical, mental and emotional exhaustion (p <0.05). Employees in institutions not holding the certificate, believe that the implementation of the measures affects the quality of the working environment to a greater extent (47%) than in institutions holding the certificate (32%).
Discussion and conclusion: Employees’ work with the residents gives joy and satisfaction, despite causing them burden, stress and fatigue. It is the task of management to care for good physical and psychological state of employees, contributed by good information, complementarity and selection of appropriate measures within the FFC certificate.|