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Title:Individual's resistance regarding BPM initiative : case study of the insurance company
Authors:Pejić Bach, Mirjana (Author)
Bosilj-Vukšić, Vesna (Author)
Suša-Vugec, Daila (Author)
Files:.pdf Nase_gospodarstvoOur_economy_2017_Pejic_Bach,_Bosilj_Vuksic,_Susa_Vugec_Individual’s_Resistance_Regarding_BPM_Initiative_Case_Study_of_t.pdf (837,86 KB)
URL http://www.degruyter.com/view/j/ngoe.2017.63.issue-4/ngoe-2017-0021/ngoe-2017-0021.xml
Work type:Scientific work (r2)
Typology:1.01 - Original Scientific Article
Organization:EPF - Faculty of Business and Economics
Abstract:Though the individual’s resistance is very often considered a significant barrier to BPM success, the literature on that topic is quite scarce. With the aim to shed light on this topic, we have conducted research of a Croatian insurance company. We examined the impact of individual’s resistance regarding BPM initiative using the theory of reasoned action. Structural equation model was developed using the data collected by the survey among company employees. The results indicate that subjective norms are positively related to the individual’s resistance regarding BPM initiative, while positive initial belief regarding BPM initiative tends to decrease the probability of resistance to change.
Keywords:business process management, theory of reasoned action, individual’s resistance, insurance company, change management, Croatia
Year of publishing:2017
Number of pages:str. 29-39
Numbering:št. 4, Letn. 63
ISSN on article:0547-3101
COBISS_ID:12962588 Link is opened in a new window
DOI:10.1515/ngoe-2017-0021 Link is opened in a new window
License:CC BY-NC-ND 4.0
This work is available under this license: Creative Commons Attribution Non-Commercial No Derivatives 4.0 International
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Record is a part of a journal

Title:Naše gospodarstvo
Shortened title:Naše gospod.
Publisher:Ekonomsko-poslovna fakulteta Univerze v Mariboru, Društvo ekonomistov Maribor, Ekonomski center Maribor, Sciendo
COBISS.SI-ID:751364 New window

Secondary language

Title:Posameznikov odpor glede pobude menedžmenta poslovnega procesa : študija primera zavarovalnice
Abstract:Čeprav je posameznikov odpor zelo pogosto obravnavan kot ovira za uspeh menedžmenta poslovnega procesa, je literatura o tej temi redka. S ciljem razjasnitve tega področja smo izvedli raziskavo v hrvaški zavarovalnici. Z uporabo teorije utemeljenega dejanja smo testirali vpliv posameznikovega odpora glede pobude menedžmenta poslovnega procesa. Na osnovi podatkov, zbranih z anketiranjem zaposlenih v zavarovalnici, smo razvili model strukturne enačbe. Rezultati kažejo, da so subjektivne norme pozitivno povezane z odporom posameznika glede pobude menedžmenta poslovnega procesa, medtem ko začetno pozitivno prepričanje glede te pobude znižuje verjetnost odpora do spremembe.
Keywords:podjetje, management, zavarovalništvo, menedžment poslovnega procesa, teorija utemeljenega dejanja, posameznikov odpor, zavarovalnica, menedžment spremembe, Hrvaška


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  1. Naše gospodarstvo


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