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Title:Predictors of users' satisfaction with E-payment system : a case study of staff at the University of Ilorin, Nigeria
Authors:ID Tella, Adeyinka (Author)
ID Isah, Abdulmumin (Author)
Files:.pdf Organizacija_2015_Tella,_Isah_Predictors_of_users__satisfaction_with_E-payment_system_a_case_study_of_staff_at_the_University_of_Ilorin.pdf (548,21 KB)
MD5: D125015BD84EEC8A0366F90A2AFD618B
PID: 20.500.12556/dkum/bc4a0eee-73ce-442a-b597-5c4a2dc10cdf
 
URL https://www.degruyter.com/view/j/orga.2015.48.issue-4/orga-2015-0018/orga-2015-0018.xml
 
Language:English
Work type:Scientific work
Typology:1.01 - Original Scientific Article
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Background and Purpose: Many organisations are using the e-payment system; however, its effectiveness has not been determined particularly in the Nigeria context. The University of Ilorin as educational organisation started using e-payment system in 2010 and up till now there has been limited or no study conducted to examine whether or not workers are satisfied with the new payment system together with other related ones they are familiar with. It is in the light of this that this study examined users’ satisfaction with the e-payment system at the University of Ilorin, Nigeria. Design/Methodology/Approach: A sample of 260 academic and non-academic staff was taken from six out 12 faculties that made up the university. Using a survey research approach data was collected with a modified questionnaire. Five research questions were developed to guide the study. Results: The results revealed that, respondents (93.5%) were adequately satisfied, satisfied and moderately satisfied, while, only (6.5%) of the respondents were less satisfied and dissatisfied. Perceived speed was identified as the characteristics users mostly satisfied with, followed by system security, traceability, and convenience. Moreover, there is significant correlation among the entire e-payment characteristics/factors (perceived speed, security, anonymity, traceability, perceived ease of payment, and convenience); and that all the six factors jointly predict users’ satisfaction with the e-payment system. In order of magnitude of the prediction/contribution to e-payment, users’ satisfaction, perceived speed made the most significant prediction/contribution. Conclusion: Based on the findings, the study concluded a considerable percentage of the respondents (93.5%) are satisfied with the e-payment system at the University of Ilorin, Nigeria. In lieu of this therefore, there is need to improve the e-payment system so that all and sundry could be satisfied.
Keywords:users' satisfaction, e-commerce, electronic payment system (EPS), salary, University of Ilorin
Publication status:Published
Publication version:Version of Record
Year of publishing:2015
PID:20.500.12556/DKUM-69354 New window
ISSN:1318-5454
UDC:336.717.13:004
ISSN on article:1318-5454
COBISS.SI-ID:283354880 New window
DOI:10.1515/orga-2015-0018 New window
NUK URN:URN:SI:UM:DK:CDQBL0Y5
Publication date in DKUM:10.01.2018
Views:29197
Downloads:186
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:Misc.
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Record is a part of a journal

Title:Organizacija. revija za management, informatiko in kadre
Shortened title:Organizacija
Publisher:Moderna organizacija
ISSN:1318-5454
COBISS.SI-ID:610909 New window

Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:10.01.2018

Secondary language

Language:Slovenian
Title:Napovedni dejavniki zadovoljstva strank z e-plačilnega sistema : študija primera štaba na Univerzi v Ilorin-u, Nigerija
Abstract:Ozadje in namen: Številne organizacije uporabljajo e-plačilne sisteme; njihova učinkovitost pa je različna, še posebej, kadar so uporabljeni v različnih okoljih. Univerza v Ilorinu kot izobraževalna organizacija je začela uporabljati e-plačilni sistem v letu 2010 in do zdaj ni bila narejena nobena študija, ki bi preučila zadovoljstvo njegovih uporabnikov. Namen študije je proučiti zadovoljstvo uporabnikov z e-plačilnega sistema na Univerzi v Ilorinu. Zasnova / Metodologija. Vzorec 260 akademskih in ne-akademskega delavcev smo izbrali med zaposlenimi šestih fakultet univerze. Podatki so bili zbrani s uporabo vprašalnika, ki je bil razvit prav v ta namen. Usmeritev študije je bila postavljena s petimi raziskovalnimi vprašanji. Rezultati: Anketiranci so v 93,5% ustrezno zadovoljni, zadovoljni in zmerno zadovoljni, medtem ko je le (6,5%) vprašanih so bili manj zadovoljni in nezadovoljni. Uporabniki so bili najbolj zadovoljni z zaznano hitrostjo, sledijo varnost sistema, sledljivost in udobje. Obstaja visoka korelacija med celotno značilnostmi e-plačil (zaznava hitrost, varnost, anonimnost, sledljivost, zaznana enostavnost plačila, in priročnost); vseh šest dejavnikov skupaj napoveduje zadovoljstva uporabnikov sistema. Največ k zadovoljstvu uporabnikov prispeva zaznana hitrost. Zaključek: Študija je ugotovila, da je velik odstotek anketirancev (93,5%) zadovoljnih z e-plačilnim sistemom. Mogoče pa ga je še izboljšati tako, in s tem še povečati delež zadovoljnih.
Keywords:plačilni promet, elektronsko poslovanje, elektronsko plačevanje


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This document is a part of these collections:
  1. Organizacija

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