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Title:Vzpostavitev elektronskega naročanja v specialistični ambulanti
Authors:Forstnerič, Sebastijan (Author)
Štiglic, Gregor (Mentor) More about this mentor... New window
Fijačko, Nino (Co-mentor)
Files:.pdf VS_Forstneric_Sebastijan_2017.pdf (1,10 MB)
MD5: 7B0962F5C82CD377031159542E771B50
 
Language:Slovenian
Work type:Bachelor thesis/paper (mb11)
Typology:2.11 - Undergraduate Thesis
Organization:FZV - Faculty of Health Sciences
Abstract:Izhodišče: Na nacionalni ravni poteka vzpostavitev storitve eNaročanje, ki želi nadomestiti klasično naročanje pacienta. V diplomskem delu smo raziskali časovno obremenjenost medicinske sestre pri posameznih metodah naročanja pacienta ter opisali vzpostavitev elektronskega naročanja v specialistični ambulanti. Raziskovalne metode: Uporabili smo kvantitativno metodo dela. Zajeli smo vzorec vseh naročenih pacientov v vseh delovnih dnevih v mesecu maju 2017 v specialistični ambulanti na območju severovzhodne Slovenije. Zbirali smo podatke o času, ki je potreben za izvedbo različnih metod naročanja pacienta, in jih interpretirali s pomočjo opisne statistike. Rezultati: Rezultati študije, zbrani v enem mesecu, so pokazali, da medicinska sestra pri naročanju pacientov po telefonu (n = 176) v povprečju porabi 120 sekund (95 % interval zaupanja: 113 - 127) in 136 sekund (95 % IZ: 126 - 146) za naročanje pacientov osebno (n = 62). Elektronsko naročanje pacientov (n = 60) medicinski sestri neposredno ne povzroča dodatnih časovnih obremenjenosti, vendar slednje kljub vsemu nastajajo, predvsem zaradi vzpostavitve storitve eNaročanja in s tem povezanih težav pacientov. Medicinska sestra je porabila v enem mesecu za vse metode naročanja skupaj 29611 sekund (8 ur 13 minut in 31 sekund). Diskusija in zaključek: V diplomskem delu smo prikazali, da je eNaročanje pacienta za medicinsko sestro najmanj obremenjujoče, učinkovitejše in časovno manj potratno.
Keywords:eZdravje, eNaročanje, medicinska sestra, zdravstvena nega, časovna obremenitev
Year of publishing:2017
Publisher:[S. Forstnerič]
Source:Maribor
UDC:614.2:004.738.5(043.2)
COBISS_ID:2345892 New window
NUK URN:URN:SI:UM:DK:BGSB2KMK
Views:974
Downloads:165
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:FZV
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Secondary language

Language:English
Title:Setting up electronic ordering in specialist clinics
Abstract:Background: There is a present tendency on the national level to replace classic scheduling of patients through eNaročanje service. In this study, we observe the time burden that patient appointment scheduling represents to nurses in Slovenia. Methods: We use quantitative research method by capturing the appointment scheduling data in specialist clinic in May 2017. We have collected data on time that is needed to perform various methods of patient appointment scheduling and analysed the data using descriptive statistics. Results: Our study results show the average time for telephone based scheduling (n=176) of 120 seconds (95 % CI: 113-127) and 136 seconds (95 % CI: 126-146) for patient appointment scheduling at the clinic in person (n=62). Electronic patient appointment scheduling (n=60) does not present additional time burden for a nurse directly, but problems still do occur mainly due to eNaročanje service and the problems patients face using it. The nurse consumption for all scheduling methods together in the month of May was 29611 seconds (8 hours 13 minutes and 31 second). Discussion and conclusion: With this study we show that patients appointment scheduling with eNaročanje service presents the smallest increase of the workload for a nurse, is more efficient and less time consuming.
Keywords:eZdravje, eNaročanje, nurse, nursing, time burden


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