| | SLO | ENG | Cookies and privacy

Bigger font | Smaller font

Show document

Title:Relationships among components of insurance companies and services' quality
Authors:Šebjan, Urban (Author)
Tominc, Polona (Author)
Files:.pdf Organizacija_2014_Sebjan,_Tominc_Relationships_among_Components_of_Insurance_Companies_and_Services’_Quality.pdf (641,78 KB)
MD5: 0F92C41E969F54234FC274F85DDB840E
 
URL http://www.degruyter.com/view/j/orga.2014.47.issue-4/orga-2014-0021/orga-2014-0021.xml
 
Language:English
Work type:Scientific work (r2)
Typology:1.01 - Original Scientific Article
Organization:EPF - Faculty of Business and Economics
Abstract:Background and Purpose: An increasing number of insurance companies and the intensity of competition in this field require research on customer perceptions of the components of insurance services and insurance company. The objective of this study was to examine the conceptual model and to study the relationships between customer perceptions of the innovation, reputation, adequacy of premium, and adequacy of information about the coverage of insurance services. Design/Methodology/Approach: The research model was tested with structural equation modelling (SEM) with a sample of 200 Slovenian users of insurance services. Results: The results indicated that higher perceived innovation of insurance company was associated with higher perceived reputation of insurance company. In addition, higher perceived reputation of insurance company was associated with higher perceived adequacy of information about the coverage and the premium for insurance services. The study also found that higher perceived adequacy of premium was associated with higher perceived adequacy of information about the coverage of insurance services. Conclusion: The original contribution of this article is also the highlighting of relationship between perceived reputation of insurance company, perceived adequacy of information about the insurance premium and perceived adequacy of information about the coverage of insurance services.
Keywords:insurance services, innovation, reputation, premium, insurance coverage
Year of publishing:2014
Number of pages:str. 231-244
Numbering:št. 4, Letn. 47
ISSN:1318-5454
UDC:368
ISSN on article:1318-5454
COBISS_ID:11877660 New window
DOI:10.2478/orga-2014-0021 New window
NUK URN:URN:SI:UM:DK:LZ9PIZLX
Views:641
Downloads:455
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:Misc.
:
  
Average score:(0 votes)
Your score:Voting is allowed only for logged in users.
Share:AddThis
AddThis uses cookies that require your consent. Edit consent...

Hover the mouse pointer over a document title to show the abstract or click on the title to get all document metadata.

Record is a part of a journal

Title:Organizacija
Publisher:Fakulteta za organizacijske vede Univerze v Mariboru, Založba Moderna organizacija, Sciendo
ISSN:1318-5454
COBISS.SI-ID:610909 New window

Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:04.04.2017

Secondary language

Language:Slovenian
Title:Odnos med komponentami zavarovalniških družb in kakovostjo njihovih storitev
Abstract:Namen: Povečevanje števila zavarovalnic in intenzivnost konkuriranja na trgu zahteva raziskovanje uporabnikovega zaznavanja komponent zavarovalnih storitev in zavarovalnic. Cilj študije je bil proučiti konceptualni model in odnose med uporabnikovim zaznavanjem inovativnosti zavarovalnice, ugleda zavarovalnice, ustreznosti informacij o zavarovalni premiji in ustreznosti zavarovalnega kritja zavarovalnih storitev. Metodologija: Raziskovalni model je bil testiran s pomočjo modeliranja s strukturnimi enačbami, na osnovi vzorca 200 slovenskih uporabnikov zavarovalnih storitev. Rezultati: Rezultati raziskave so pokazali, da višja kot je zaznana inovativnost zavarovalnice, višji je zaznani ugled zavarovalnice. Ugotovili smo tudi, da se višji zaznani ugled zavarovalnice odraža v višji zaznani ustreznosti informacij o zavarovalnem kritju in zavarovalni premiji zavarovalnih storitev. Študija je še pokazala, da višja kot je zaznana ustreznost informacije o zavarovalni premiji, višja je zaznana ustreznost informacij o zavarovalnem kritju zavarovalnih storitev . Sklepne ugotovitve: Izvirnost znanstvenega prispevka se kaže v obravnavanju odnosa med zaznanim ugledom za - varovalnice, zaznano ustreznostjo informacij o zavarovalni premiji in zaznano ustreznostjo informacij o zavarovalnem kritju zavarovalnih storitev.
Keywords:zavarovalništvo, storitve, inovativnost, zavarovalne premije


Collection

This document is a part of these collections:
  1. Organizacija

Comments

Leave comment

You have to log in to leave a comment.

Comments (0)
0 - 0 / 0
 
There are no comments!

Back
Logos of partners University of Maribor University of Ljubljana University of Primorska University of Nova Gorica