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Title:ANALIZA KAKOVOSTI PRODAJE ZAVAROVALNIŠKIH STORITEV NA SLOVENSKEM TRGU
Authors:Zalokar, Natalija (Author)
Maletič, Damjan (Mentor) More about this mentor... New window
Files:.pdf VS_Zalokar_Natalija_2016.pdf (920,54 KB)
 
Language:Slovenian
Work type:Bachelor thesis/paper (mb11)
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Tema diplomskega dela je kakovost zavarovalniških storitev, ki jo bomo ocenili z analizo kakovosti zavarovalniških storitev na zavarovalniškem trgu Slovenije. Namen diplomskega dela je pridobiti čim več podatkov o stanju na zavarovalniškem trgu in narediti oceno stanja ter na podlagi informacij, pridobljenih v raziskavi, preučiti možnosti za izboljšanje kakovosti zavarovalniških storitev.
Keywords:zavarovalništvo, kakovost, proces, storitev, človek, zadovoljstvo
Year of publishing:2016
Source:Maribor
COBISS_ID:7802387  Link is opened in a new window
NUK URN:URN:SI:UM:DK:A1S0EKVQ
Views:341
Downloads:44
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Categories:FOV
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Secondary language

Language:English
Title:ANALYSIS OF QUALITY OF SELLING INSURANCE SERVICES ON SLOVENIA MARKET
Abstract:The thesis is dedicated to the quality of insurance services, which was assessed by analysing the quality of insurance services on the Slovenian insurance market. The aim of the thesis was to acquire in-depth data on the insurance market, conduct an assessment of the situation, and leverage the data thus acquired to explore opportunities to improve the quality of insurance services.
Keywords:insurance, quality, process, service, human resources, satisfaction


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