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Title:OPTIMIZACIJA MODELA UPRAVLJANJA INFORMACIJSKE TEHNOLOGIJE
Authors:ID Bartol, Janez (Author)
ID Kofjač, Davorin (Mentor) More about this mentor... New window
Files:.pdf MAG_Bartol_Janez_2016.pdf (16,30 MB)
MD5: F2D8811099C40200811E90396CC985C6
 
Language:Slovenian
Work type:Master's thesis/paper (mb22)
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Nenehne spremembe v gospodarstvu povzročajo tudi spremembe v poslovnih procesih in njihovih podpornih podprocesih. Ob zadnjih spremembah, ko je bila večina kazalcev razvoja obrnjena navzdol, so bile vse spremembe naravnane k optimizaciji poslovnih procesov in zagotavljanju učinkovitejšega poslovanja družb. Tako kot se išče učinkovitejše izvajanja vseh procesov v družbah, tako se vršijo procesi za zagotavljanje učinkovitejšega izvajanj tudi v oddelkih za informacijsko podporo poslovnim procesom. Prav ti oddelki informacijske podpore so - hkrati z nalogami za zagotavljanje učinkovitejšega izvajanja - dobile naloge za zagotavljanje kvalitetnejšega in naprednejšega izvajanja podpore poslovnim procesom. Tako morajo ti oddelki praktično zmanjševati stroške izvajanja ob zagotavljanju več, boljših in naprednejših storitev, kar predstavlja dvojni nasprotujoči si učinek sprememb. Zagotovo pa so izvedljive tudi tako nasprotujoče si spremembe. S kvalitetnimi projekti in dobro zasnovanimi nalogami tranzicije je mogoče poiskati več še neprepoznanih rezerv v izvajanju procesov. V nalogi smo uspeli s poslovnim pristopom ob kvalitetno izvedenem popisu informacijske tehnologije (IT) družb skupine in preudarno načrtovanimi nalogami oblikovati celovito tranzicijo IT oddelkov vseh družb skupine. Tako oblikovana tranzicija posega v procese znotraj IT oddelkov, kadrovsko organizacijo, pogodbena razmerja med družbami skupine in zunanjimi partnerji ter same aplikacijske in infrastrukturne arhitekture. Načrtovanje in oblikovanje pričakovanih pozitivnih učinkov tranzicije temelji na uveljavljanju ISO standarda 2000 in vpeljavi dobrih praks ITIL v IT procese družb.
Keywords:ITIL, ISO 27001, ISO 20000, Upravljanje IT storitev, Skrbni pregled IT, Finančno upravljanje IT storitev, Strategija storitev
Year of publishing:2016
Source:Maribor
COBISS.SI-ID:7720467 New window
NUK URN:URN:SI:UM:DK:4OS9ZLXT
Publication date in DKUM:05.10.2016
Views:937
Downloads:58
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:OPTIMIZATION OF INFORMATION TECHNOLOGY MANAGEMENT MODEL
Abstract:Constant changes in the economy, consequently causing changes in business processes and their supporting subprocesses. At the recent changes, when most development indicators pointing down, it all changes oriented to the optimization of business processes and ensuring efficient operations of the companies. Also, as the search for more effective implementation of all processes in companies, carried out processes to ensure effective implementation, including the departments of IT support for business processes. It is these sections IT support, while at the same time functions to ensure effective implementation, given the task to provide higher quality and more advanced implementation support for business processes. Thus, these divisions practically reduce implementation costs while ensuring longer, better and more advanced services, which represents a double contradictory effect change. Certainly, there are viable also conflicting changes. With high quality projects and well-designed tasks of the transition, it is possible to find more unrecognized reserves in the implementation process. Even in this task, we have succeeded with a business approach, the quality of the census an Information Technology (IT) companies of the group and prudently planned tasks, a comprehensive transition of IT departments of all Group companies. Thus formed transition, however, interfere with the processes within IT departments, personnel organization, contractual relationships between group companies and with external partners, as well as a single application and infrastructure architecture. Planning and design of the expected positive effects of the transition are based on the implementation of ISO 2000 and the introduction of best practice ITIL processes in IT companies.
Keywords:ITIL, ISO 27001, ISO 20000, IT Service Management (ITSM), IT due diligence, Financial management for IT services, Service strategy


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