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Title:Izboljšanje procesa prodaje vozovnic v podjetju
Authors:Pauman, Natalija (Author)
Potočan, Vojko (Mentor) More about this mentor... New window
Files:.pdf UN_Pauman_Natalija_2016.pdf (1,27 MB)
MD5: 7D2C5A846100357342985FC81675D049
 
Language:Slovenian
Work type:Final seminar paper (mb14)
Typology:2.11 - Undergraduate Thesis
Organization:EPF - Faculty of Business and Economics
Abstract:V diplomskem projektu so obravnavani poslovni procesi v podjetju in njihova prenova. Poslovni procesi so zbirka dejavnosti, ki zahtevajo eno ali več vrst vložkov in ustvarjajo rezultate, ki imajo za odjemalce neko vrednost v obliki izdelka ali storitve. Kadar želi podjetje izboljšati svoje poslovanje ali povečati konkurenčno prednost, mora prenoviti ali izboljšati poslovne procese. Prenova je temeljni ponovni premislek o poslovnem procesu in njegovo korenito preoblikovanje, z namenom doseči izboljšanje kritičnih kazalcev učinkovitosti, kot so kakovost, stroški, storitve in hitrost. Osrednji namen diplomskega projekta je predstaviti in preučiti proces prodaje vozovnic izbranega podjetja ter podati predlog izboljšanja in nadgradnje tega procesa. Danes večina podjetij prodaja svoje izdelke ne le na fizičnem trgu, ampak tudi preko spleta. Problem je, da še vedno obstaja velik del podjetij, ki tega ne omogočajo. Če bodo ta podjetja želela preživeti in ohraniti konkurenčno prednost, bodo morala to spremeniti in v svoje poslovanje vpeljati elektronsko prodajo. Podjetje, na katerega smo se osredotočili, so Slovenske železnice – Potniški promet, d. o. o., ki, za razliko od konkurenčnih podjetij, ne ponuja možnosti nakupa vozovnic preko spleta. Trenutno je možno kupiti vozovnice samo na potniški blagajni na železniški postaji ali pa na samem vlaku. Izboljšan proces bi omogočal, da se klasična prodaja vozovnic razširi tudi na spletno prodajo. Takšen način prodaje omogoča kupcem, da prihranijo veliko časa, je bolj priročno, pregledno, relativno varno in okolju prijazno. Z implementacijo spletne prodaje vozovnic bi se podjetju odprl nov prodajni kanal, ki odpira možnosti dosega novih trgov in strank ter izboljša kakovost ponudbe. Dolgoročno gledano bi to vplivalo na zadovoljstvo strank in posledično na uspešnost podjetja ter izboljšanje poslovnega rezultata.
Keywords:poslovni procesi, prenova procesov, izboljšanje, management sprememb, Slovenske železnice, prodaja vozovnic
Year of publishing:2016
Publisher:[N. Pauman]
Source:Maribor
UDC:005.4
COBISS_ID:12586524 New window
NUK URN:URN:SI:UM:DK:2B30UJ75
Views:722
Downloads:106
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:EPF
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Secondary language

Language:English
Title:Process Improvement of Selling Tickets in the Company
Abstract:In the thesis I researched business processes in the company and their renovation. Business processes are a collection of actions and activities that require one or more types of inputs and produce outputs that have a value for the customers in the form of a product or service. When a company wants to improve their business or increase competitive advantage, must renew or improve business processes. The renovation is a fundamental rethinking of the business process and its radical transformation, in order to achieve the improvement of critical performance indicators such as quality, cost, service and speed. The main purpose of my project is to present and analyze the process of selling tickets in a selected company and to make a proposal of improving and upgrading the process. Nowadays, most companies sell their products, not only in the physical market, but also online. The problem is that there is still a large part of businesses that do not offer this. If these companies want to survive and maintain a competitive advantage, they will have to change that and include electronic selling in their business. The company on which I focused is The Slovenian railway - Passenger Transport Ltd. This company does not offer the possibility of purchasing tickets via the Internet, in comparison with competitive companies. Currently, it is possible to buy tickets only at the ticket counter at the station, or on the train itself. Improved process would existing ticket sales extend also to online sales. This way of selling allows customers to save a lot of time, it is more convenient, transparent, relatively safe and environmentally friendly. With the implementation of online ticket sales for the company would open a new sales channel that creates opportunities to reach new markets and customers, and improves the quality of the offer. In the longer term this would impact on customer satisfaction and, consequently, the success of the company and the improvement of business results.
Keywords:Business Process, Renovation of Business Process, Improvements, Change Management, Slovenian Railways, Selling Tickets


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