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Title:Opredelitev modela kompetenc presojevalcev ISO 9001:2015 ob upoštevanju sodobne ergonomije
Authors:ID Hikl, Ines (Author)
ID Balantič, Zvonko (Mentor) More about this mentor... New window
Files:.pdf MAG_Hikl_Ines_2016.pdf (4,22 MB)
MD5: E4D845AC3CD7A678B250A214C402F74B
 
Language:Slovenian
Work type:Master's thesis/paper (mb22)
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Namen magistrske naloge je bil raziskati, kakšne spremembe v postopkih certificiranja in preverjanja kompetentnosti presojevalcev je potrebno izvesti, da bo delovno mesto presojevalca, ko bo presojal po novi izdaji standarda ISO 9001:2015, v ergonomskem ravnovesju. Nova izdaja standarda prinaša nove izzive tako za certificirane organizacije kakor tudi za certifikacijske hiše. Za uspešno izvedbo presoj po novi izdaji standarda so potrebne spremembe obstoječih postopkov usposabljanja ter zagotavljanja in preverjanja kompetentnosti presojevalcev. Spremembe, ki jih prinaša nova izdaja, posegajo v obstoječe ergonomske interakcije tako na mikro kakor tudi na makro nivoju. »Nova generacija« presojevalcev bo morala imeti bolj odprto komunikacijo s stranko, bolj strukturiran in manj birokratski pristop pri pregledovanju rezultatov presojane organizacije ter biti kos komunikaciji z najvišjim vodstvom o kontekstu in strateških usmeritvah presojane organizacije. Pokazati bo morala veliko mero fleksibilnosti pri iskanju dokazov zaradi spremembe na področju dokumentiranih informacij. Presojevalci bodo morali razumeti koncept miselnosti, usmerjene v tveganja, ter znati prepoznati in slediti zahtevam preko tveganj in priložnosti do ciljev in politik. V magistrski nalogi je definiran nabor kompetenc, ki so potrebne za uspešno izvedbo presoje na podlagi sodobnih ergonomskih načel, ki vključujejo primarno kognitivno in organizacijsko ergonomijo v modernih sistemih vodenja kakovosti. Rezultat našega dela bo ergonomsko oblikovan model vodenja presojevalcev, ki temelji na tem, da je uspešnost presoje odvisna od pripravljenosti presojevalca, in istočasno v ospredje postavlja raziskave in ergonomsko dejstvo, da je potrebno delo prilagoditi delavcu in ne obratno. Na ta način je zagotovljen ergonomski model vodenja presojevalcev, obenem pa so postavljeni primerni temelji za uspešno pripravo na izvedbo presoj po novih zahtevah
Keywords:Ergonomija, sistem vodenja kakovosti, presojevalci, standard ISO 9001:2015
Year of publishing:2016
Source:Maribor
PID:20.500.12556/DKUM-60658 New window
COBISS.SI-ID:7801107 New window
NUK URN:URN:SI:UM:DK:MKQSCZDH
Publication date in DKUM:18.10.2016
Views:2241
Downloads:246
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:Competence model definition for ISO 9001auditor considering modern ergonomics
Abstract:The purpose of this master study is to research which changes in the certification process and the process of the competences verification of the auditors is to be carried out, to assure the post of the auditors to be in the ergonomic balance, when auditing the new edition of the ISO 9001:2015. With the new edition of the standard ISO 9001 we are faced with new challenges either for the certified organizations or for the certification bodies. New changes of the existing training processes and managing auditor’s competences are required to successfully perform audits in accordance to the new requirements. Changes introduced in new standard prejudice to existing ergonomic interaction both at micro as well as macro level. From "the new generation" of auditors we should expect more open communication with the client, in order to have a more structured and less bureaucratic approach at the time of reviewing the results in the audited organization and be a match for communication with senior management when the context and the strategic objectives of the organization being audited. They should have a high degree of flexibility in finding evidences because of changes in the documented information. The auditors should be able to understand and apply the concept of the “Risk based thinking”, recognize and follow the requirements over the risks and opportunities to the objectives and policies. In this master study the set of competencies that are necessary for the successful performing of audit based on modern ergonomic principles is defined, which include primary cognitive and organizational ergonomics in conjunction with modern quality management systems. The result of my work is ergonomically designed model of auditor management. The model is based out that success of the audits depends on the willingness of the auditor and at the same time places the emphasis on the research ergonomically fact that it is necessary to adjust the work to the worker, not vice versa. In this manner ergonomically designed auditor management is ensured and set of suitable based for successful preparation and implementation of audits under the new requirements
Keywords:Ergonomics, Quality management system, Auditors, Standard ISO 9001:2015


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