Opis: | The thesis deals with the motivation and work satisfaction of the employees of the University Medical Centre Ljubljana (UMCL), the Division of Internal Medicine. The theoretical part outlines the main concepts and factors of motivation, presents the most important theories of motivation, and describes how different motivational factors influence employee satisfaction. The empirical part describes a research conducted using a written survey. The paper is aimed at establishing the current level of motivation and employee satisfaction in healthcare on the example of the Division of Internal Medicine. The different motivational factors are compared to determine which have the greatest impact on the employees and to what extent employees are satisfied with their use. The research further shows the employees’ motivation level and the impact of superiors on this, along with the biggest problems they are facing at work. The survey has found that the employees are well-motivated in their work – particularly by the personal relations, which they mostly said were good, and by the independence and responsibilities in their work. Furthermore, a notable motivational factor was their relationship with their superior, who they are satisfied with but feel he does not motivate them enough. Great importance is also given to immaterial factors like encouragement or compliments, which employees are missing from their superiors. On the other hand, they are unsatisfied with the poor possibilities for promotion and further education, bad working conditions and excessive workload. Although money ranks as the least important motivator, the desire for better pay is very evident. The respondents feel proud to be employed at the UMCL and feel secure, but they find the policies of the medical centre very hard to understand. Based on the results of the research, the thesis also brings some proposals for improving the current conditions. |
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