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Title:INTEGRACIJA PODATKOV V MICROSOFT DYNAMICS CRM Z ORODJEM SCRIBE INSIGHT
Authors:Tasič, Igor (Author)
Kosar, Tomaž (Mentor) More about this mentor... New window
Files:.pdf VS_Tasic_Igor_2016.pdf (1,89 MB)
 
Language:Slovenian
Work type:Undergraduate thesis (m5)
Typology:2.11 - Undergraduate Thesis
Organization:FERI - Faculty of Electrical Engineering and Computer Science
Abstract:Uporabniki v podjetjih, predvsem v podpornih službah, imajo redko na voljo en informacijski sistem, v katerem bi imeli celovit pogled na stranko. Iz tega razloga so sistemi za upravljanje s strankami (CRM) skoraj vedno povezani z zalednim transakcijskim sistemom, kar predstavlja tako vsebinske, kot tehnične izzive v obliki integracije podatkov. Microsoft Dynamics CRM in Microsoft Dynamics AX prihajata iz iste produktne družine, vendar za povezovanje obeh sistemov nimamo na voljo standardnega orodja. S skupkom standardnih tehnologij in orodij smo vzpostavili zanesljivo integracijo podatkov med obema sistemoma in na ta način omogočil bolj učinkovito delo uporabnikov sistema CRM.
Keywords:Microsoft, Dynamics, CRM, integracija, ERP
Year of publishing:2016
Publisher:I. Tasić
Source:[Maribor
UDC:004.4'2:004.658(043.2)
COBISS_ID:20256534 Link is opened in a new window
NUK URN:URN:SI:UM:DK:YXUJXBTL
Views:625
Downloads:26
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:KTFMB - FERI
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Secondary language

Language:English
Title:MICROSOFT DYNAMICS CRM DATA INTEGRATION USING SCRIBE INSIGHT
Abstract:Users, particulary in support services, rearly have a single information sistem that would allow them a complete customer overview. For this reason, customer relationship management systems (CRM) are almost always connected to transactional information system. This connection often represent numerous business and technical challanges in the form of data integration. Microsoft Dynamics CRM and Microsoft Dynamics AX are both coming from the same product family but are lacking a standard system that would allow us to connect them. Using numerous standard technologies and tools, we connected these systems with a reliable data integration and in such a way enable a more efficent work of CRM users.
Keywords:Microsoft, Dynamics, CRM, integracija, ERP


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