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Naslov:A Multi-criteria assesment of tourist farm service quality
Avtorji:ID Rozman, Črtomir (Avtor)
ID Potočnik, Majda (Avtor)
ID Pažek, Karmen (Avtor)
ID Borec, Andreja (Avtor)
ID Majkovič, Darja (Avtor)
ID Bohanec, Marko (Avtor)
Datoteke:URL doi:10.1016/j.tourman.2008.11.008
 
Jezik:Angleški jezik
Vrsta gradiva:Delo ni kategorizirano
Tipologija:1.01 - Izvirni znanstveni članek
Organizacija:FKBV - Fakulteta za kmetijstvo in biosistemske vede
Opis:Farm tourism is a significant means of supplementing farmer's incomes. This paper presents a methodology for ranking tourist farms by using a multi-criteria model based on the qualitative multi-criteria modeling methodology, DEX, to assess service quality. The software tool DEXi was used to achieve this end. The model was then applied to seven tourist farms with data derived from questionnaires completed by tourist farm operators and guests. The results are shown as service quality assessments for individual farms. The potential of the model for assessing the farms is demonstrated with the aim of providing a comprehensive explantation and justification of the assessment technique. It also indicates potential improvements that farms can make through "what-if" analysis and visualisation. Despite limitations, such as use of qualitative data only, the approach is proposed as being both appropriate and advantageous when compared with other means of ranking enterprises.
Ključne besede:rural tourism, tourist farm, service quality, multi-criteria modeling, Dexi
Leto izida:2009
Št. strani:str. 629-637
Številčenje:Letn. 30
PID:20.500.12556/DKUM-49557 Novo okno
UDK:631.1:004.9
COBISS.SI-ID:2713900 Novo okno
DOI:10.1016/j.tourman.2008.11.008 Novo okno
ISSN pri članku:0261-5177
NUK URN:URN:SI:UM:DK:B8QYPREM
Datum objave v DKUM:10.07.2015
Število ogledov:1511
Število prenosov:102
Metapodatki:XML RDF-CHPDL DC-XML DC-RDF
Področja:Ostalo
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Vaša ocena:Ocenjevanje je dovoljeno samo prijavljenim uporabnikom.
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Gradivo je del revije

Naslov:Tourism management
Skrajšan naslov:Tour. manage.
Založnik:Butterworth Scientific Ltd
ISSN:0261-5177
COBISS.SI-ID:26539264 Novo okno

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