|Abstract:||We have decided to write a Master’s thesis with the title Improvement of managerial leadership in the public institution of Murska Sobota General Hospital based on the opinion that the success of a public institution depends not only skilful leadership, but primarily on good cooperation and communication at different organisational levels of the public institution.
Employees in a public institution must constantly work together and communicate with each other as well as their superiors, who must work closely with the management. A public institution cannot exist without communication and interaction, which is why it is important that all employees, their direct superiors and executives are aware of this and cooperate. A successful collaboration between employees and management leads to good business results.
Information exchange, knowledge and experiences are expressed through communication, thus making it one of the most important success factors. Effective communication has a positive impact on management, just as bad communication skills can have a negative one, which is why employees in a public institution should be encouraged to communicate and cooperate as much as possible. This is the only way that leads to sharing information, knowledge and, most importantly in any public health institution, transferring experience.
Communication and conflict management in public institutions used to at least appear simple. Nowadays, we devote more attention to the process of communication. Employees do not always share the same ideas and work differently, which can lead to a variety of situations where it is almost impossible to find common ground. Department heads and executives must therefore constantly strive to meet the needs of their employees and ensure a quality communication flow within work teams.
We spend most of our time in the workplace, making it even more important that all communication and management is carried out correctly and positively. Simultaneously effective vertical and horizontal communication makes it easier for employees, their direct superiors and executives to carry out tasks and leads to work progress which is, especially in public healthcare, of crucial importance. Proper communication on all levels is important in a public health care institution as it directly affects public lives and health.
By comparing business results in other regional hospitals in Slovenia, we realised that Murska Sobota General Hospital completed the last financial year better, indicating a high level of cooperation between management and employees. The public institution of Murska Sobota General Hospital does still face some problems according to the survey which we carried out; however, they are easily manageable by the implementation of some changes that will improve customer satisfaction as well as business results.
We find that communication and cooperation between departments, employees and management is crucial for successful management. We also note that successful management brings positive results or, in our case, customer satisfaction, which is of vital importance to any public institution.
In order to ensure success, Murska Sobota General Hospital needs to focus more on mutual communication, understanding, and above all cooperation.
In our research, we have found a number of shortcomings which must be resolved by the public institution of Murska Sobota General Hospital in order to maximise business success. A particularly exposed drawback is the lack of communication through personal contact, which can bring advantages in terms of transferring knowledge and experience and can ensure a higher level of trust and mutual cooperation.
The research also shows that employees often are not heard and their views are not taken into account.|