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Title:PROCESNA PODPORA DELOVANJA HOTELU
Authors:Tisel, Andrej (Author)
Potočan, Vojko (Mentor) More about this mentor... New window
Files:.pdf UNI_Tisel_Andrej_2013.pdf (257,39 KB)
 
Language:Slovenian
Work type:Final seminar paper (mb14)
Typology:2.11 - Undergraduate Thesis
Organization:EPF - Faculty of Business and Economics
Abstract:Osrednja tema diplomskega seminarja so podporni procesi, ki smo jih preučili v okviru teoretičnega dela. Kasneje pa smo v okviru praktičnega dela naloge vse prej omenjene ugotovitve prelevili v smernice za raziskave in razvoj novih podpornih procesov v hotelirstvu. Temelj preučevanja je bila globina in skrivnost delovanja podpornih procesov, preučevanih na novem in še neraziskanem nivoju. V okvir tega preučevanja pa smo vključili tudi nadzor nad izvajanjem takšnih odjemalcem skritih in posredno zaznanih procesov. Trendi v poslovnem svetu se nanašajo na inovacije tako s tehnološkega kot tudi s konceptualnega vidika. Prav zato je eno izmed vodil bilo poiskati izboljšave v trenutnem izvajanju procesov, saj so takšne izboljšave finančno lažje dosegljive za manjše organizacije ob tem pa tudi predstavljajo manjša tveganje kot preurejanja celotnih poslovnih procesov. Vendar pa vključujejo dejstvo, da so kljub enostavnosti in nizkih potrebnih vložkih lahko zelo učinkovite in uporabne. Glavna ugotovitev seminarja je zagotovo, da so podporni procesi pomemben vidik, čeprav v veliko organizacijah še neviden. Vendar obstaja povezava med podpornimi in ključnimi procesi, ki skupaj tvorijo poslovne procese. Upoštevati je potrebno, da nekvalitetno opravljen podporni proces pomeni tudi nekvalitetno opravljen celotni poslovni proces. Prav tako pomemben vidik v poslovanju in zagotavljanju tekočega delovanja poslovnih procesov je njihovo merjenje. Trenutno so sistemi za takšne meritve še precej slabo razviti, vendar se ob nenehnem napredku hitro izboljšujejo. Vse procese je mogoče izmeriti in izražati s številkami, pomembno je le kako bo management razumel te meritve in kako se bo na podlagi njih odločal. Izboljšave in natančno merjenje podpornih procesov pa zagotovo pripomorejo k lažjemu in bolj premišljenemu načrtovanju poslovanja. Majhne organizacije si morajo vedno znova prizadevati za inovativnost in uvajanje novih ter boljših sistemov oziroma konceptov, saj bodo le na tak način lahko v popolnosti konkurenčna večjim in finančno močnejšim organizacijam. Kot smo opisali v nalogi lahko to storijo z odkrivanjem skritih potreb odjemalca, ki jih potem razvijejo v stvarni produkt in nato ustvarijo po njem povpraševanje. Na osnovi takšnega poslovanja bodo odjemalci zadovoljni, organizacija pa vedno en korak pred njimi.
Keywords:podporni proces, hotelirstvo, meritve kakovosti storitev, poslovni proces, raziskava skritih potreb, izboljšanje podpornih procesov
Year of publishing:2013
Publisher:[A. Tisel]
Source:Maribor
UDC:005.4
COBISS_ID:11546908 Link is opened in a new window
NUK URN:URN:SI:UM:DK:9FVEC30J
Views:899
Downloads:115
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:EPF
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Secondary language

Language:English
Title:OPERATIONAL PROCESS SUPPORT IN HOTEL
Abstract:The main topic of this diploma are support processes, that we have studied in the context of theoretical part. Later we are in the context of practical part this findings transformed into guidelines for research and development in support processes in the hotel. The basis of this study was the depth and mystery of working support processes, studied on a new and unexplored level. In the framework of this study we also included supervision of implementation those processes which are hidden and only indirectly detected by the customer. Trends in the business world are related to innovations from technological as well conceptual point of view. That is the reason why we looking for improvements in the current implementation of processes. This type of improvements are representing lower costs and also lower point of risk than the overall business process reengineering. However they include the fact that despite simplicity and low costs, can be very effective and useful. The main finding of the seminar is for sure that, support processes are very important aspect but also in many organisations are still invisible part of business. However there is a connection between support and the key processes, that together make up business processes. We have to admit that poor quality made support process will lead into unsatisfactorily performed entirely business process. Also an important aspect in business and working of processes is their measurement. Currently systems for that kind of measurements are not very well developed but with continuously progress are rapidly improving. All kinds of processes can be measured and reflected by numbers. Important is only how will management understand this measurements and also how they will react. Improvements and accurate measurements of support processes can surely help them to make more informed and better bussines plan. Small organizations should strive for innovation and introducing of new and improved systems or concepts. That is the only way that they will be competitive with large and financially more powerfull organizations. Like we described in this paper, they can do it this with discovering the hidden needs, which then develop into a real product and create a demand for it. On the basis of that kind business customers will be satisfied and the organization will be always one step ahead of them.
Keywords:support processes, hospitality, hotels, measuring of services quality, business process, research of hidden needs, improvement of support processes


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