| Title: | Customer service on the Internet : building relationships, increasing loyalty, and staying competitive |
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| Authors: | ID Sterne, Jim (Author) |
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| Files: |  http://www.targeting.com
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| Language: | English |
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| Work type: | Manual |
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| Organization: | EPF - Faculty of Business and Economics
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| Keywords: | potrošnik, storitve, psihologija osebnosti, znanje, individualizem, Internet, Extranet, računalniške mreže, marketing, trženje, komuniciranje, odnosi z javnostjo, konkurenca, WWW, World Wide Web, konkurenčnost, prednost, informacijski viri, računalništvo, uporaba računalnika, telekomunikacije, elektronska pošta, strategija trženja, vrednotenje, tržno planiranje, uporabniki, podpora, promocija, elektronsko poslovanje, uspešnost poslovanja, meritve, priročniki, case study |
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| Place of publishing: | New York |
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| Publisher: | #J. #Wiley |
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| PID: | 20.500.12556/DKUM-28664  |
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| UDC: | 658.8 |
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| COBISS.SI-ID: | 5218076 |
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| NUK URN: | URN:SI:UM:DK:DT93KD9O |
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| Publication date in DKUM: | 01.06.2012 |
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| Views: | 2028 |
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| Downloads: | 69 |
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| Metadata: |    |
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| Categories: | Misc.
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