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Naslov:The ecological motivation or tourists as a determinant of the tourists' loyalty
Avtorji:ID Bastič, Majda (Avtor)
ID Gojčič, Slavka (Avtor)
Datoteke:.pdf Croatian_Operational_Research_Review_2011_Bastic,_Gojcic_the_Ecological_Motivation_of_Tourists_As_a_Determinant_of_the_Tourists_’_Loyalt.pdf (240,04 KB)
MD5: 497F8A7FEBD3564C70AB82C8A3F705FB
PID: 20.500.12556/dkum/49f516d5-dd69-43cd-a52e-f5c154e962cd
 
URL http://hrcak.srce.hr/96604
 
Jezik:Angleški jezik
Vrsta gradiva:Znanstveno delo
Tipologija:1.08 - Objavljeni znanstveni prispevek na konferenci
Organizacija:EPF - Ekonomsko-poslovna fakulteta
Opis:Despite the significant impact of environment on the attractiveness of tourist destination, environmental stewardship is not always the top priority in the hotel industry as one of the most energy-intensive sectors of the tourism industry which contributes to the increasing quantity of air pollutants. Therefore, this study investigates the impact of ecological pull motives and service quality on the tourists' loyalty to eco-hotels. The tourists spent their holidays in Austrian hotels with ecolabel and in Slovenian hotels were targeted and a total of 611 tourists participated in the study. The study reveals that the perceived service quality and ecobehaviour of hotel staff are the main determinants of the tourists' loyalty. The comparison analysis between Austrian and Slovenian hotels indicates that the guests of Austrian hotels with ecolabel are more loyal and ecologically motivated than guests of Slovenian hotels without ecolabel.
Ključne besede:loyalty, ecological motivation, hotel service quality, tourism, eco-tourism, hotels, services, quality
Status publikacije:Objavljeno
Verzija publikacije:Objavljena publikacija
Leto izida:2011
Št. strani:št. 14-22
Številčenje:Letn. 2, št. 1
PID:20.500.12556/DKUM-25344 Novo okno
ISSN:1848-0225
UDK:338.48
COBISS.SI-ID:10625052 Novo okno
ISSN pri članku:1848-0225
NUK URN:URN:SI:UM:DK:D1OOXEDP
Datum objave v DKUM:30.05.2012
Število ogledov:2341
Število prenosov:96
Metapodatki:XML RDF-CHPDL DC-XML DC-RDF
Področja:Ostalo
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Skupna ocena:(0 glasov)
Vaša ocena:Ocenjevanje je dovoljeno samo prijavljenim uporabnikom.
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Gradivo je del zbornika

Naslov:KOI 2010 / 13th International Conference on Operational Research, Split, Croatia, September 29 - October 01, 2010
Uredniki:Zoran Babić
COBISS.SI-ID:1458012 Novo okno

Gradivo je del revije

Naslov:Croatian Operational Research Review
Založnik:Croatian Operational Research Society
ISSN:1848-0225
COBISS.SI-ID:10670108 Novo okno

Licence

Licenca:CC BY-NC 4.0, Creative Commons Priznanje avtorstva-Nekomercialno 4.0 Mednarodna
Povezava:http://creativecommons.org/licenses/by-nc/4.0/deed.sl
Opis:Licenca Creative Commons, ki prepoveduje komercialno uporabo, vendar uporabniki ne rabijo upravljati materialnih avtorskih pravic na izpeljanih delih z enako licenco.
Začetek licenciranja:30.05.2012

Sekundarni jezik

Jezik:Slovenski jezik
Ključne besede:zvestoba, ekološka motivacija, kakovost hotelskih storitev, turizem, ekoturizem, hotelirstvo, storitve, kvaliteta, kakovost


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