|Opis:||The aim of the research was to investigate the of old people’s home resident satisfaction with services and the expectations of future residents.
The questionnaire included four topics: general, care, medical care and additional activities.
We used the method of survey with 360 respondents, 126 of which were residents in three old people’s homes with their 127 relatives and 107 potential future users of the services. The survey was conducted form June until October 2010.
Statistical analysis of the data was performed and the results either confirmed or disapproved the hypotheses.
The results revealed that residents, their relatives and future users display no significant difference in their expectations regarding care and medical care, but there is significant difference in the importance of care among homes and additional activities. Current residents do not find additional activities important. Most residents find medical care extremely important in case they suffered from dementia. In case their health deteriorated they reject hospitalisation. Male residents stress the importance of managing some basic activities on their own (getting dressed, washing, feeding or defecation). Residents display no significant difference in age regarding their involvement in the decision making about their medical care. The results show that homes’ residents receive medical care as expected.
In the long-term care future residents expect the respect of their dignity, privacy, kindness, response to their complaints, self-care, individuality, their own time management, professionalism and diversity of additional activities.
Directives were designed basing on the survey results and the European models of long-term care. We propose to take into account the following factors: dignity, privacy, professionalism, individuality, friendliness, responses to their complaints, self – care and self – organization time. |