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Title:Mehanizem za ocenjevanje strukturne učinkovitosti poslovnih procesov
Authors:ID Kokalj, Špela (Author)
ID Kern, Tomaž (Mentor) More about this mentor... New window
Files:.pdf MAG_Kokalj_Spela_2012.pdf (3,05 MB)
MD5: BFD0C2308E7D364A44DEA4F681EB62FC
PID: 20.500.12556/dkum/eda24cbe-e621-42f6-becf-787e5cca35b4
 
Language:Slovenian
Work type:Dissertation
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:Cilj raziskave magistrske naloge je razviden že iz naslova naloge »Mehanizem za ocenjevanje strukturne učinkovitosti poslovnih procesov«. Spremenljivo okolje globalnega trga od poslovnih sistemov zahteva sposobnost prilagajanja nastalim spremembam, zato je podrobno poznavanje in učinkovito obvladovanje poslovnih procesov pomemben element uspešnega poslovnega sistema. V teoretičnih izhodiščih so predstavljena znanstvena spoznanja s področja poslovnih sistemov in modeliranja, njihove lastnosti, uporabnost v poslovnem svetu, pristopi in možne ovire pri modeliranju procesov. Podrobno je predstavljena tehnika EPC in orodje ARIS. Modeli procesov, ki so zapisani v repozitoriju orodja ARIS, nam omogočajo enotno razumevanje in analizo poslovnih procesov, ki je osnova za temeljito razumevanje posameznega procesa. Pomemben element uspešnega delovanja poslovnega sistema je tudi učinkovito obvladovanje poslovnih procesov. Razlika med tem, ali poslovni sistem posluje uspešno ali neuspešno, je čedalje bolj odvisna od tega, kako učinkovito se v poslovnem sistemu izvajajo posamezni poslovni procesi. Stanje učinkovitosti izvajanja poslovnih procesov lahko preverimo po »strukturnih« in »operativnih« kazalnikih učinkovitosti. V raziskavi v ospredje postavljamo problematiko analiziranja strukturne učinkovitosti poslovnih procesov. Strukturna kompleksnost procesov je ključnega pomena pri obvladovanju učinkovitosti izvajanja poslovnih procesov in je predpogoj vsake prenove poslovanja ter temelj za učinkovito in uspešno delovanje poslovnih sistemov. Mehanizem za ocenjevanje strukturne učinkovitosti poslovnih procesov ima v izhodišču namenski cilj – skrajšati čas ocenjevanja strukturne učinkovitosti. Za uresničitev le-tega smo izbrali ustrezno tehniko modeliranja in orodje za modeliranje, pripravili pravila modeliranja, empirično preverili, ali je obstoječa teorija uporabna aplikativno, zapisali evalvacijsko ukazno datoteko in pravila za preverjanje pravilnosti zapisa modela ter na osnovi tega razvili mehanizem za ocenjevanje strukturne učinkovitosti, ki smo ga preverili na procesih iz prakse. Ugotovili smo, da je z uporabo mehanizma za ocenjevanje strukturne učinkovitosti poslovnih procesov mogoče čas ocenjevanja strukturne učinkovitosti poslovnih procesov znatno skrajšati. Zaradi skrajšanja časa pridobitve ocene strukturne učinkovitosti postane ocenjevanje učinkovitosti zanimivo tudi za management.
Keywords:strukturna učinkovitost poslovnih procesov, modeliranje poslovnih procesov, prenova poslovnih procesov, strukturni kazalniki učinkovitosti, mehanizem ocenjevanja
Place of publishing:Maribor
Year of publishing:2012
PID:20.500.12556/DKUM-21997 New window
COBISS.SI-ID:7016211 New window
NUK URN:URN:SI:UM:DK:6VVWB32E
Publication date in DKUM:23.05.2012
Views:2607
Downloads:533
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:FOV
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Secondary language

Language:English
Title:Mechanism for structural efficiency evaluation of business processes
Abstract:The aim of the research in the master’s thesis is suggested by its title: “Mechanism for Structural Efficiency Evaluation of Business Processes”. The ever changing global market environment requires business systems to demonstrate the ability to adapt to these changes. Therefore, a deeper understanding and effective management of business processes are essential elements of a successful business system. The theoretical starting points present scientific evidence in the area of business systems and modelling, its characteristics, applicability to the business world, approaches and possible obstacles to process modelling. EPC method and ARIS tool are explained in detail. Process models stored in the ARIS tool repository provide us with unified understanding and analysis of business processes that are the basis for a thorough understanding of an individual process. Effective business process management is also a relevant element of a successful business system performance. The difference between a successful and an unsuccessful business system depends to a greater extent on the effective implementation of individual business processes in the business system. The level of efficiency of business process implementation can be determined with the help of »structural« and »operational« indicators of efficiency. The research focuses on the issues with the analysis of structural efficiency of business processes. The structural complexity of the processes is of key importance when managing the efficiency of business process implementation and a prerequisite for every business process redesign, and a foundation for effective and successful business system performance. The mechanism for structural efficiency evaluation of business processes has the following chief purpose – to cut the time of structural efficiency evaluation. To achieve this, a suitable modelling method and modelling tool have been chosen, modelling rules have been established, empirical examinations have been carried out to determine if the existing theory is applicable in practice, evaluation command file has been created, the rules for model record accuracy verification have been formulated, and, on this basis, a mechanism for structural efficiency evaluation has been developed and tested in practice. The results show that the use of the mechanism for structural efficiency evaluation of business processes can significantly cut the time of structural efficiency evaluation of business processes. With the reduction in time required for the evaluation of structural efficiency, efficiency evaluation also attracts the interest of business management.
Keywords:structural efficiency of business processes, business process modelling, business process redesign, structural indicators of efficiency, evaluation mechanism


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