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Title:UPORABA REZERVACIJSKEGA SISTEMA SIBOOK V PODJETJU KOMPAS, D.D.
Authors:Kiseljak, Polona (Author)
Ogorelc, Anton (Mentor) More about this mentor... New window
Files:.pdf VS_Kiseljak_Polona_2011.pdf (3,17 MB)
 
Language:Slovenian
Work type:Undergraduate thesis (m5)
Organization:EPF - Faculty of Business and Economics
Abstract:V diplomski nalogi nastopa podjetje Kompas v dveh vlogah: kot organizator potovanj in turistična agencija. Organizatorji potovanj tvorijo distribucijsko verigo in delujejo kot pomemben člen med turističnimi ponudniki in turističnimi agencijami. Potovalne agencije sledijo jasno izraženemu protokolu prodaje – najprej vzpostavijo odnos s stranko, raziščejo njene potrebe, predstavijo proizvod ter poskrbijo, da se odjemalec zaveže k nakupu. Turistični portali predstavljajo novo prodajno orodje, katerega namen je preko interneta ponuditi ustrezne vsebine različnim ciljnim skupinam gostom. Informacijski sistem Sibook se uporablja za spremljanje finančnih, kadrovskih in drugih tokov znotraj podjetja Kompas ter za vodenje internih problemov, kot so evidenca prostih kapacitet, prevozov in drugih turističnih storitev. Prednosti, ki si jih prinaša celovit informacijski sistem SiBook, so: - boljša dostopnost in razpoložljivost podatkov, - boljši nadzor nad podatki, - večja podatkovna usklajenost in zanesljivost, - manjša odvisnost med programi in podatki, - manjši stroški razvoja programov, - manjši stroški vzdrževanja programov. Sistem podjetju Kompas omogoča boljšo preglednost celotnega poslovanja, s tem pa mu zagotavlja hitro odzivnost na spreminjajoče se tržne razmere, kar predstavlja konkurenčno prednost. Koristi uporabe programa sta boljša koordinacija oziroma usklajevanje delovanja in možnost oblikovanja več alternativ potovanj. Slabost sistema pa je, da vključuje le potovanja, počitnice in izlete, ki so v katalogih, potovanj po meri in izobraževalnih tečajev pa ne.
Keywords:informacijski sistem Sibook, turistična agencija, organizator potovanj, informacijski sistem v turizmu, računalniški rezervacijski sistem, globalni distribucijski sistem.
Year of publishing:2011
Publisher:[P. Kiseljak]
Source:Zgornje Poljčane
UDC:338.48
COBISS_ID:10801948 Link is opened in a new window
NUK URN:URN:SI:UM:DK:IIRMBALX
Views:2049
Downloads:231
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:EPF
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Secondary language

Language:English
Title:USAGE OF THE SIBOOK RESERVATION SYSTEM IN THE COMPANY KOMPAS, JSC
Abstract:In the thesis, Company Kompas is appearing in two roles: as a Touroperator and a Traveling agency. Touroperators comprise a distribution chain and they perform as an important link between tourist bidders and travel agencies. Travel agencies go by the evidently conveyed protocol of sale – first they establish a relationship with the client, investigate their needs, introduce the product and make sure the client purchases the product. Tourist portals are representing a new marketing and sales tool, which aims to offer to a diverse group of clients a desired and suitable content. Information system Sibook is used for monitoring financial, personnel and of other departments inside the company Kompas and they intale records of free capacities, transports and other tourist services . Advantages, that the complete information system SiBook brings are : – better accessibility and availability of data, – better surveillance over information, – larger data congruency and reliability, – smaller dependence between programs and data, – smaller costs of development of programs, – smaller costs of maintenance of programs. The system enables the transparency of overall business in the company Kompas and so ensures quick response to changing market circumstances, which portrays as a competitive strength. Advantages of use of the system are more effectual coordination and harmonisation of activity and a possibility of forming more alternatives of travels. Disadvantage of the system is that it only includes travels, vacation and trips, listed in the catalogs, while extended travels and educational courses are not.
Keywords:information system sibook, tourist agency, touroperator, information systems in tourism, computerised reservation system, global distribution system


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