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Title:Analiza kakovosti izvajanja hitre pošte v Pošti Slovenije : diplomsko delo
Authors:Medanović, Alen (Author)
Rihter, Andrej (Mentor) More about this mentor... New window
Files:.pdf UNI_Medanovic_Alen_i2010.pdf (2,10 MB)
 
Language:Slovenian
Work type:Undergraduate thesis (m5)
Organization:FL - Faculty of Logistic
Abstract:Diplomska naloga je sestavljena iz teoretičnega in praktičnega dela. V uvodu naloge smo opredelili problem, ki je predmet raziskave, in opisali področje. Prav tako smo opredelili namen, cilje naloge, osnovne trditve, predpostavke in omejitve, nazadnje pa opredelili predvidene metode dela. V naslednjem poglavju smo opredelili teoretične osnove logistike, tj. vlogo, pomen in razvoj logistike, funkcijo logistike v podjetju, ter predstavili logistiko v storitveni dejavnosti. Nato smo opredelili transport, kakovost transporta ter pojem in pomen poštnega transporta in prometa ter infrastrukturo in suprastrukturo poštnega prometa. V praktičnem delu naloge smo predstavili podjetje Pošta Slovenije. V naslednjem poglavju praktičnega dela smo predstavili hitro dostavo pošiljk, razvoj dejavnosti, storitve kurirskih podjetij ter opredelili prihodnji razvoj same dejavnosti. Nato smo podrobneje predstavili Hitro pošto Slovenije, nekaj pozornosti pa smo namenili tudi izbranim konkurenčnim podjetjem Hitre pošte Slovenije. Na koncu diplomske naloge pa smo predstavili rezultate raziskave, ki smo jih tudi grafično prikazali. V zadnjem delu naloge pa smo ovrednotili še zastavljene hipoteze.
Keywords:transport, logistika, hitra dostava pošiljk, kakovost storitev
Year of publishing:2010
Publisher:[A. Medanović]
Source:Celje
UDC:656.7(043.2)
COBISS_ID:512258365 Link is opened in a new window
NUK URN:URN:SI:UM:DK:1RUVIQJA
Views:3653
Downloads:717
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:FL
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Secondary language

Language:English
Title:Analysis of the quality of implementation of express mail in Post of Slovenia
Abstract:This thesis consists of the theoretical and the practical part. In the introduction of the thesis we have identified the problem, which is the subject of our research and described the area. We also identified the goals of our research, target tasks and basic arguments, assumptions and limitations. Finally we identified the anticipated ways of work. In next section, we defined the theoretical basis of logistics, namely her role and importance. We also determined development of the logistics alone, her function in a company, and presented the meaning of logistics within service industry in detail. In continuation we define transport and the quality of transport. Further on we defined the concept and importance of transportation and postal services, adding the infrastructure and the superstructure of postal traffic. In practical part we presented the company Post of Slovenia. In the next chapter of Part Two tasks of the courier service are presented in detail, also business development itself. Few words are devoted to the courier companies and the future development of the industry itself. In the same chapter we presented Slovenia’s express mail, some attention was also devoted to selected competitors of Slovenia’s Express Mail. Finally, the thesis presents the results of our research, the results are graphically displayed. In the final section of this chapter, we evaluated the hypotheses.
Keywords:transport, logistics, express mail delivery, sevice quality


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