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Title:Postavitev samopostrežne ročne avtopralnice na bencinskem servisu : diplomsko delo
Authors:Peterlin, Matej (Author)
Jeraj, Miro (Mentor) More about this mentor... New window
Files:.pdf UNI_Peterlin_Matej_i2010.pdf (818,16 KB)
 
Language:Slovenian
Work type:Undergraduate thesis (m5)
Organization:FL - Faculty of Logistic
Abstract:Spremembe in konkurenca na trgu zahtevajo nenehna prilagajanja podjetij in posodabljanja njihovih storitev. V današnjem času je najbolj pomembna kakovost, ki jo lahko ponudimo stranki. Še bolje je, če to kakovost podkrepimo z nizko ceno, saj tako dobimo storitev, ki se ji stranke ne morejo upreti. Petrol, d. d., je največje energetsko podjetje v Sloveniji in med večjimi v jugovzhodni Evropi. Zavedajo se, da morajo nuditi čim boljšo storitev za svoje stranke na vseh svojih poslovalnicah po Sloveniji in drugod, če hočejo to tudi ostati. In vendar je avtopralnica na bencinskem servisu Krško 2 v slabem stanju in ne nudi optimalne storitve pranja. Namen diplomske naloge je prikazati sedanje stanje pralnice, predstaviti probleme ter najti ustrezno rešitev. Cilj naloge je dati predlog za spremenjen način pranja, ki bi poleg večjega števila zadovoljnih strank povečal tudi ugled podjetja. To bi dosegli s postavitvijo ročne samopostrežne avtopralnice, hkrati pa bi prihranili denar in manj škodovali okolju.
Keywords:samopostrežna ročna avtopralnica, kritična analiza
Year of publishing:2010
Publisher:[M. Peterlin]
Source:Celje
UDC:658(043.2)
COBISS_ID:512236349 Link is opened in a new window
NUK URN:URN:SI:UM:DK:4AIDMMHG
Views:4148
Downloads:526
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:FL
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Secondary language

Language:English
Title:Setting up a self - service hand car wash on a gas station
Abstract:Changes and competition on the market require continued adaptation and updating of business services from all companies. Nowadays, quality is the most important thing that can be offered to customers. Even better, if quality is enhanced by low price. By succeeding that we get service which customers can not resist. Petrol, d. d., is the largest energy supplying company in Slovenia and among the largest in Southeast Europe. They know they have to offer optimal service to their customers on all their gas stations in Slovenia and elsewhere if they want it to stay that way. However, at the gas station Krško 2, the car wash is in poor condition and does not provide optimum service to customers. The purpose of this thesis is to show the current state of the car wash, its present problems and find appropriate solutions. The goal of this thesis is to make a proposition for a different way of car wash, which would increase the number of satisfied customers and the company's reputation. This could be obtained by setting up a self-service hand car wash, which would at the same time save the companies money and be less harmful to the environment.
Keywords:self-service hand car wash, critical analysis


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