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Title:MODELI ZA OBVLADOVANJE KAKOVOSTI V PODJETJU
Authors:Švarc, Tadej (Author)
Uršič, Duško (Mentor) More about this mentor... New window
Files:.pdf UNI_Svarc_Tadej_2010.pdf (578,48 KB)
 
Language:Slovenian
Work type:Final seminar paper (mb14)
Organization:EPF - Faculty of Business and Economics
Abstract:Izbira te teme se mi je zanimiva, predvsem zaradi aktualnosti in pomembnosti kakovosti v današnjem času. V Sloveniji je vedno več podjetij, ki se odloča za celovito obvladovanje kakovosti, saj je kakovost tisto, kar odjemalci želijo. V prvem delu diplomske naloge sem na kratko podal definicije o kakovosti različnih avtorjev. Torej pojasnil sem vprašanje, kaj je kakovost in kaj je obvladovanje kakovosti ter na kakšne načine se obvladuje. Opredelil sem, kako se kakovost izraža in zagotavlja ter katera so sredstva s katerimi jo zagotavljamo. V nadaljevanju sem opredelil koncept celovitega obvladovanja kakovosti. Prikazal sem zakaj je ta koncept pomemben, kakšni so cilji tega koncepta in da je doseganje teh ciljev odvisno od managementa. Opredelil sem tudi PDCA krog, ki je ključno orodje celovitega obvladovanja kakovosti. Sledila so orodja za obvladovanje kakovosti. Naštel in pojasnila sem ključna orodja in jih grafično tudi prikazal. Ključno poglavje pa so modeli za obvladovanje kakovosti. Tukaj sem prikazal nekaj najbolj znanih modelov, ki so svetovno uveljavljeni, dodal sem jim kratek opis in opredelil glavne značilnosti. K temu delu sodi tudi standardizacija in standardi. Prikazal sem dva ISO standarda in pojasnil pomen in vlogo standardizacije. V zadnjem delu diplome pa sem raziskal s pomočjo grafa in tabele, kako uspešno podjetje zagotavlja kakovost in ali je potrebna kakšna izboljšava na področju kakovosti.
Keywords:Ključne besede: kakovost, celovito obvladovanje kakovosti, orodja za obvladovanje kakovosti, standard, PDCA krog, model 6 sigma, stroški kakovosti, Pareto diagram…
Year of publishing:2010
Publisher:[T. Švarc]
Source:Maribor
UDC:005.6
COBISS_ID:10822172 Link is opened in a new window
NUK URN:URN:SI:UM:DK:UHSZ8UOS
Views:2969
Downloads:705
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:EPF
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Secondary language

Language:English
Title:QUALITY MANAGEMENT MODELS IN A COMPANY
Abstract:In the first part of my bachelor thesis I highlighted a brief definition of “the quality”, based on the ideas of various renowned foreign and home authors. In this part, I also explained “what is the quality in general”, “what the quality control means as a process” and “describe different ways of the quality controlling”. In the last paragraph of my introductory part also I tried to identify “how the quality could be expressed” and describe “different types of means” by which we can provide a quality over a product, service or process. In the second part I tried to present the “core concept of total quality management”. I describe why “total quality management concept” is important, what are its objectives and highlighted a role of the management team in this process. In combination with my first and second part of my bachelor thesis I also identified the PDCA cycle, which is one of the key tool in total quality management process and mark out several other tools. For easier understanding I classify them into different graphical displays which help us to understand their main characteristics. In this part I also highlight different models for quality control process. I show some of the most famous models, which are worldwide known. In addition I have added a brief description and identify their main features. Last but not the least I tried to present the standardization and standards in general view. In this part I mainly concentrated on two ISO standards, and explained their significant role in standardization process. In the conclusion of my bachelor thesis I present an individual analysis which is based on graphs and tables. They shows a successful company which is providing quality overall activities. As an additional part of this research I also tried to present if any improvements are needed.
Keywords:quality, total quality management, quality tools, standard, PDCA cycle, 6 sigma model, quality costs, Pareto diagram.


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