| | SLO | ENG | Cookies and privacy

Bigger font | Smaller font

Show document

Title:RAZISKOVANJE IN RAZVOJ KAKOVOSTI S POMOČJO INTELIGENTNE ANALIZE PODATKOV
Authors:Panikvar Žlahtič, Karmen (Author)
Kokol, Peter (Mentor) More about this mentor... New window
Pajnkihar, Majda (Co-mentor)
Files:.pdf MAG_Panikvar_Zlahtic_Karmen_2010.pdf (3,56 MB)
 
Language:Slovenian
Work type:Master's thesis (m2)
Organization:FZV - Faculty of Health Sciences
Abstract:Magistrsko delo predstavlja sistem vodenja kakovosti v skladu s standardom ISO 9001:2000 v Zdravstvenem domu Ptuj, pomen ugotavljanja zadovoljstva pacientov ter uporabo inteligentne analize pri ugotavljanju zadovoljstva pacientov. Metodologija raziskovanja. V magistrskem delu smo uporabili kvantitativno metodologijo. Izdelali smo primerjavo razpoložljivih podatkov, pridobljenih z anketiranjem pacientov v Zdravstvenem domu Ptuj v letu 2007 in 2008. V raziskavo smo zajeli podatke, ki so bili v Zdravstvenem domu Ptuj pridobljeni na osnovi razdeljenih 350 anonimnih anketnih vprašalnikov zaprtega tipa, ki se uporabljajo v Zdravstvenem domu Ptuj v skladu s Poslovnikom kakovosti. Za analizo podatkov smo uporabili program SPSS, s pomočjo katerega smo izvedli statistično analizo podatkov (deskriptivna analiza, χ2 test, t-test, ANOVA), program Weka 3.4, s pomočjo katerega smo analizirali podatkovno bazo z odločitvenimi drevesi, ter program Excel, ki smo ga uporabili za grafični prikaz podatkov. Rezultati raziskave. Rezultati kažejo, da je odnos zdravstvenega osebja do pacientov pri ugotavljanju zadovoljstva pacientov v Zdravstvenem domu Ptuj najpomembnejši dejavnik. Najvišjo povprečno oceno vseh vprašanj so anketiranci namenili zadovoljstvu z delom in odnosom medicinskih sester. Povprečna ocena zadovoljstva z delom in odnosom medicinskih sester je v letu 2007 znašala 4,69, v letu 2008 pa 4,77 od najvišje možne ocene 5. Sledi ji ocena zadovoljstva z obiskom pri zdravniku. Najbolj kritični so bili anketiranci z oceno dostopa do ambulante in primernostjo parkirnega prostora, saj so navedenim vprašanjem namenili najnižjo povprečno oceno, in sicer 3,62 v letu 2007 ter 3,74 v letu 2008. Sklep. ZD Ptuj načrtuje in izvaja procese merjenja, analiziranja in izboljševanja, ki so potrebni, da se dokaže skladnost storitev, zagotovi skladnost sistema kakovosti in nenehno izboljšuje učinkovitost sistema kakovosti. Rezultati, pridobljeni s pomočjo anketiranja pacientov in z uporabo inteligentne analize podatkov potrjujejo, da je le-ta primerno orodje za analizo podatkov o zadovoljstvu pacientov in za izboljševanje kakovosti.
Keywords:kakovost, standard ISO 9001:2000, inteligentni sistemi, zdravstvena nega, zdravstveni dom
Year of publishing:2010
Publisher:[K. Panikvar Žlahtič]
Source:Maribor
UDC:614.2:005.336.3
COBISS_ID:1588388 Link is opened in a new window
NUK URN:URN:SI:UM:DK:MYOVOVIA
Views:3561
Downloads:862
Metadata:XML RDF-CHPDL DC-XML DC-RDF
Categories:FZV
:
  
Average score:(1 vote)
Your score:Voting is allowed only for logged in users.
Share:AddThis
AddThis uses cookies that require your consent. Edit consent...

Hover the mouse pointer over a document title to show the abstract or click on the title to get all document metadata.

Secondary language

Language:English
Title:RESEARCH AND DEVELOPMENT OF QUALITY WITH AN INTELLIGENT DATA ANALYSIS
Abstract:The present dissertation represents the system of quality management in accordance with standard ISO 9001:2000 in the Ptuj Health centre, the significance of determining patient contentment and the implementation of intelligent analyses for establishing patient contentment. Research methodology. In this dissertation a quantitative methodology has been used. A comparison between available data, obtained through investigations in the Health Centre Ptuj between 2007 and 2008, has been elaborated. The research includes data from 350 anonymous questionnaires of closed type, used in health Centre Ptuj, in compliance with quality regulations. Program SPSS has been implemented to analyse data, by the means of which, a statistical analyses has been performed (descriptive analyses, χ2 test, t-test, ANOVA). Also used program Weka 3.4, has served to analyse data base with decision tree, and finally the Excel for graphical review of obtained data. Research results show that relations of health service staff towards patients present the key factor in establishing patient contentment in the Health Centre Ptuj. The highest average evaluation by the patients has been assigned to the work nurses. In 2007 the average evaluation reached 4,69, in 2008 4,88, whereas 5 was the highest evaluation possible. Next crucial factor for patients is physician visiting. Patients reviewed most critically the access to the health centre in the adequacy of parking space, thus giving it an average evaluation of 3,62 in 2007 and 3,74 in 2008. Conclusion. Health centre Ptuj plans to and carries out processes of measuring, analysing and improving, much needed to provide evidence for congruity of services, to assure congruity of the quality system and its constant efficiency improvement. The results obtained through surveys and through implementation of the intelligent analyses confirm that the latter is the most adequate instrument for analysing patient contentment data and for quality improvement as such.
Keywords:quality, standard ISO 9001:2000, intelligent systems, health service, health centre


Comments

Leave comment

You have to log in to leave a comment.

Comments (0)
0 - 0 / 0
 
There are no comments!

Back
Logos of partners University of Maribor University of Ljubljana University of Primorska University of Nova Gorica