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Naslov:SISTEM MANAGEMENTA KAKOVOSTI SKOZI PRIZMO ODNOSOV VODSTVO-ZAPOSLENI,ŠTUDIJA PRIMERA:PERFETECH D.O.O., BLED
Avtorji:Zelnik, Matej (Avtor)
Gomišček, Boštjan (Mentor) Več o mentorju... Novo okno
Datoteke:.pdf MAG_Zelnik_Matej_2009.pdf (928,21 KB)
 
Jezik:Slovenski jezik
Vrsta gradiva:Magistrsko delo (m2)
Organizacija:FOV - Fakulteta za organizacijske vede
Opis:Sistem managementa kakovosti v podjetjih vse prevečkrat pomeni nujno zlo tako vodstvu, ki v njem ne vidi dodane vrednosti temveč le dodatno delo, kot tudi zaposlenim, ki v obvladovanju sistema kakovosti posledično ne vidijo dodane vrednosti. Vzrok za to se skriva v nepoznavanju samega namena sistema managementa kakovosti, ki v svojem bistvu sicer res služi kot orodje za izvajanje in izboljševanje poslovnih procesov s ciljem zadovoljiti kupca, vendar pa hkrati služi kot orodje vodenja, saj za izvajanje svojega bistva zahteva urejene odnose med vodstvom in zaposlenimi. Iz tega sledi, da kakovost res izhaja iz pričakovanj kupca, vendar se v podjetju ne nadzoruje in ne vodi le od zgoraj s strani vodstva, ampak jo od spodaj obvladujejo zaposlenih. Kupec svojega zadovoljstva tako ne pokaže zaradi certifikata kakovosti, temveč zaradi uspešnega vodstva podjetja, ki v odnosu do svojih zaposlenih zna poskrbeti za optimalno izvajanje poslovnih procesov za dosego najboljšega proizvoda, seveda pod pogojem, da se pri tem zaveda pomembne vloge zaposlenih, ki sistem managamenta kakovosti dnevno izvajajo in izboljšujejo.
Ključne besede:Kakovost, Sistem managementa kakovosti, Vodenje, Zaposleni, Zadovoljstvo zaposlenih
Leto izida:2009
Izvor:Kranj
COBISS_ID:6466835 Povezava se odpre v novem oknu
NUK URN:URN:SI:UM:DK:UN0JEAJO
Število ogledov:2364
Število prenosov:340
Metapodatki:XML RDF-CHPDL DC-XML DC-RDF
Področja:FOV
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Sekundarni jezik

Jezik:Angleški jezik
Naslov:QUALITY MANAGEMENT SYSTEM AS INTERACTION BETWEEN MANAGEMENT AND EMPLOYEES
Opis:Implementation of quality management system in a organization to management structure often represents a indispensable imperative without complete understanding of its role and implications. The usual goal of implementation of the quality management system is to gain a certificate and do as little as possible to support it. Employees on the other hand such situations understand only as extra work duties with. Consequently both, management and employees, often agree that quality management system stand for useless time spent with no value added to daily business processing. The real cause is hidden in misunderstanding the real meaning of quality management system which is not just a tool to process and improve business processes according to customer expectations and needs. The quality management system can also be observed as a management tool, which also controls and improves the relationships between the management board and the employees, sets their specific roles to the daily business processing and offers great opportunities for the management to gain internal proposals for greater customer satisfaction. Quality management system therefore does not only derive from customer requirements and is solely managed by the management. It is daily implemented by the employees, whose dissatisfaction or only misunderstanding of their duties will further on appear in a less satisfied customer. And customer's expectations are not met because of successfully installed quality management system certificate, but due to good management, which recognizes also their employees as a vital part of optimal daily business processes and knows to encourage their efforts to continuously improve the product of customer's desires.
Ključne besede:Quality, Quality management system, Management structures, Employees, Employees' satisfaction


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