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The trans European railway network : three levels of services for the passengers
Milan Janić, 1996, izvirni znanstveni članek

Opis: The paper deals with the concept, analysis and measuring of the quality of services offered by the Trans European Railway Network (TERN). A sub-network serving the passengers travelling over the EU (European Union) and some of the non-EU regions are considered. Two sets of network attributes influencing the quality of services are analysed. One set of network physical attributes is represented by the length of the rail lines connecting specific origins and destinations of the passengers. The other set is represented by the time-based attributes used to measure the quality of services offered to the users. These are: travel speeds along particular lines (routes), and how the passenger's schedule delays depend on the train frequencies (e.g. number of trains offered on particular routes of the network in a given period of time). Considered as a common entity these attributes significantly influence the average passenger's travel time (and speed) which, together with out-of-pocket cost paid for travel, have appeared to be the most important criteria influencing the choice of transport mode.
Ključne besede: Trans European Railway Network, passenger transport, quality of services, travel speed, schedule day
Objavljeno: 05.06.2012; Ogledov: 1253; Prenosov: 17
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3.
Multiple conceptual modelling of perceived quality of in-flight airline services
Urban Šebjan, Polona Tominc, Karin Širec, 2017, izvirni znanstveni članek

Opis: Despite growing literature on the different aspects of airline service quality in relation to behavioural intentions, less attention has been paid to some specific aspects of in-flight services. The focus of the present research is, therefore, on a multiple conceptual model of the quality of in-flight services in relation to passengers’ perception of value, followed by recommendations (word of mouth - WOM) of airlines, as well as the quality and comfort of airline seats. The study is performed using two databases of reviewers’/passengers’ opinions regarding the quality of in-flight airline services and airline seat comfort. Our research results reveal that the perceived comfort of the airplane seat is the most important factor of passengers’ perceived quality of in-flight airline services, which also considerably affects the passengers’ perception of value, and consequently moderates behavioural intentions (in our research, expressed through positive WOM). The analysis of the relative importance of the components of perceived airline seats’ comfort shows that seat width is the most significant factor that contributes to the overall perceived comfort of the airline seat.
Ključne besede: in-flight airline service quality, perceived value, recommendations (word of mouth), airline seat comfort, transport, air transport, services, quality
Objavljeno: 19.09.2017; Ogledov: 271; Prenosov: 167
.pdf Celotno besedilo (221,61 KB)
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4.
Specific characteristics of the ship and port services as aspects of maritime management
Mimo Drašković, 2016, samostojni znanstveni sestavek ali poglavje v monografski publikaciji

Opis: Several ship and port services have been considered, along with their specific characteristics and in the context of their place and role in the entire maritime transport management. A general analysis has been conducted and classification of services of the maritime transport has been done. The specific components and features of the functioning of enterprises of maritime transport services and management of their respective departments and transport stages of sea shipping have been described. A detailed description and substantiation of several levels of management that perform certain specific tasks in the logistics customer service in marine transportation has been given. Some features of the production and service management in seaports have been identified and discussed. A detailed analysis has been provided in terms of modern logistical approaches to customer service of freight trans- port service in general and marine cargo transport services, in particular. The major starting point hypothesis has been confirmed that the quality of services plays a dominant role in the competitive transport environment. The results for a particular seaport and maritime transportation organisations have been determined by the quality of services. In the context of rapid and continuous development of the service sector and its growing contribution to the gross domestic product, the consideration of the ship and maritime transport services is very important, especially for the maritime coastal countries, because they generate extraordinary possibilities for increasing employment, raising competitiveness and the economy of countries and development of their territories. In addition, quality maritime and port services make part of the modern transnational logistic network.
Ključne besede: logistics, maritime logistics, ship and port services, maritime transport management, sea shipping, quality
Objavljeno: 09.05.2018; Ogledov: 246; Prenosov: 30
.pdf Celotno besedilo (252,77 KB)
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