Abstract: Key Performance Indicators (KPI) has been outlined for implementing total quality management (TQM) across logistics sector. This study constituted on the quality values of logistics firms in the logistics sector, which is examined with key performance indicators through the integrated method of Analytic Hierarchy Process (AHP) and SMART Goal Setting. The calculations were performed for logistics firms. The method used in this study is the integrated method of the AHP Method and SMART Goal Setting. The results highlight the most mentioned key performance indicators in the literature in a prioritized version also during the prioritizing process via AHP Method, the SMART Goal Setting approach also is applied.Keywords: analytic hierarchy process (AHP), key performance indicators (KPI), SMART goal setting, total quality managementPublished in DKUM: 22.08.2024; Views: 63; Downloads: 2 Full text (575,21 KB)This document has many files! More...
Abstract: This paper offers an alternative approach to defining the management concept. The proposed methodology relies on the identification of tools supporting the given concept. The author assumed that the identification of tools’ evolution gives clearer insights into circumstances of constant development of—by its nature—a more general concept. The tools’ classification resembles a phylogenic tree and is based on the idea of an affinity diagram. To provide the proof for such reasoning, the total quality management (TQM) concept was chosen. This proposition can be useful for better understanding origins and the development of management thought. It clarifies relationships among methods constituting frameworks of quality management.Keywords: management concept, evolution, tools, total quality managementPublished in DKUM: 14.11.2017; Views: 1590; Downloads: 166 Full text (522,51 KB)This document has many files! More...
Keywords: total quality management, TQM item, quality awardPublished in DKUM: 06.06.2012; Views: 1901; Downloads: 58 Link to full text
Keywords: TQM, orodja, tehnike TQM, kakovost, kulture kakovosti, total quality management, management kakovostiPublished in DKUM: 26.07.2007; Views: 3406; Downloads: 0
