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1.
Anxiety and Alcohol Consumption in Young Adults: The Moderating Role of Gender and The Mediating Roles of Avoidant Coping and Satisfaction with Life
Monika Ficjan, 2021, magistrsko delo

Opis: Young adults are individuals facing responsibilities, privileges, opportunities, and important developmental changes that accompany the period of emerging adulthood. Increases in various mood changes, anxiety and depression symptoms, widespread use of coping strategies, increased alcohol consumption and alcohol related problems are not uncommon during this time. The main aim of the current study was to examine the relationship between anxiety and alcohol consumption among young adults. Additionally, the effect of gender as a moderator, and avoidant coping and satisfaction with life as mediators, was tested and analysed. The participants were a part of a large national study of young people’s mental health in Ireland (My World Survey 2). The final sample included 5859 young adults aged 18 to 25 years, 71,2% of whom were females. The measures used in the current study were Alcohol Use Disorders Identification Test, Anxiety Subscale in the Depression, Anxiety and Stress Scale, Avoidant Coping Subscale in the Adapted Coping Strategy Indicator and the Satisfaction with Life Scale. The results indicated that anxiety significantly predicted alcohol consumption, however, explained only 0,9 % of the total variance. The gender moderation analysis indicated that gender was a significant moderator in the relationship between anxiety and alcohol consumption. While the results notably indicated that increases in anxiety led to higher alcohol consumption in both males and females, the association was significantly stronger for the former. Further, avoidant coping was found to mediate the relationship between anxiety and alcohol use. Young adults that experienced higher anxiety symptoms were more likely to use avoidant coping strategies, which in turn led to higher alcohol consumption. Satisfaction with life did not mediate the relationship between anxiety and alcohol consumption. As such, the current study offers additional insights on the relationship between anxiety and alcohol consumption among young adults.
Ključne besede: young adults, alcohol consumption, alcohol-related problems, anxiety, avoidant coping, satisfaction with life
Objavljeno: 31.05.2021; Ogledov: 157; Prenosov: 19
.pdf Celotno besedilo (1,35 MB)

2.
Management coaching model and impact of its activities on employee satisfaction
Petra Cajnko, Suzana Kraljić, 2018, izvirni znanstveni članek

Opis: The article tries to answer the research question: What is the potential additive effect on employee satisfaction when using management coaching model and its activities? The purpose of the article has been to form a model of management coaching and of the influence of its activities on employee satisfaction based on theory review and field study results. We have confirmed the main hypothesis (H1: Implementing management coaching model positively influences employee satisfaction) and all of the secondary hypotheses (Hi,j: Implementing activity "i" of the management coaching model positively influences factor "j" of employee satisfaction; i = 1, 2, 3, 4, 5; j = 1, 2, 3, 4, 5) with our empirical study, focused on the employees. The topic is of practical value and it will help managers in Slovenia and abroad understand the effect of the activities of coaching on employee satisfaction.
Ključne besede: coaching, satisfaction of employees, successfulness of an enterprise, management, model
Objavljeno: 15.01.2021; Ogledov: 100; Prenosov: 9
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3.
The impact of nurses` emotional intelligence on effective nursing leadership: a narrative literature review
Patricija Lunežnik, 2019, diplomsko delo

Opis: Introduction: The interest of this diploma work was to find out, how emotional intelligence of nurses influences effective nursing leadership in order to improve patient care and working conditions for nurses. Methodology: A descriptive working method with a systematic approach of searching the literature was used. International databases CINAHL, MEDLINE, Web of Science, ASSIA and PsycINFO were searched, covering the period from January 2009 to April 2019. Prisma was used for reporting evidence in a narrative review. Articles were screened by title, abstract and full text. Results: 406 records were identified through the database search, 18 records were identified manually. After removing the duplicates, 350 records were identified and screened by title. 89 records were screened by abstract and 36 records by full text. Suitable articles (n = 15) were analysed according to the aim, methodology, sample and results. They were also evaluated regarding hierarchy of evidence and the narrative review was made. Discussion: We discovered that there is an important link between effective leadership and emotional intelligence. Good emotional intelligence reduces stress, promotes effective communication and improves performance. Developing high emotional intelligence may be the most important part of effective leadership, which is essential in nursing and critical for optimizing costs, access and quality of health care.
Ključne besede: job performance, job satisfaction, motivation, burnout, interpersonal relationships
Objavljeno: 18.11.2019; Ogledov: 600; Prenosov: 179
.pdf Celotno besedilo (1,33 MB)

4.
The use of the Kano model to enhance costumer satisfaction
Laura Južnik, Mitja Kozar, 2017, izvirni znanstveni članek

Opis: Background/purpose: The interest of measuring customer satisfaction is reflected in its ability to gain customer loyalty, enhance favourable word of mouth, lead to repeat purchases and improve a company’s market share and profitability. The issue of integrating the Kano model of customer satisfaction with other models and tools to support development or improvement of a product, or to determine market strategies, is relatively unexplored in the Slovenian sector. This research aims to construct the Kano model in order to enhance customer satisfaction in the case of home appliances. Design/Methodology/Approach: Data was collected using an online survey amongst randomly selected individuals from the service interventions for an end users database. Principal component factor analysis was first used to identify the underlying factors of home appliance characteristics. In the next phase we calculated the derived and stated importance of customer satisfaction, which was then used to construct the Kano model of customer satisfaction. We further analysed which factors are the strongest drivers, or predictors, of repeat purchase using multiple regression analysis. Results: In the study we identified the underlying home appliance factors. The results show that these factors are: sales environment, price, user features, design features and technical features. The results were then used to construct the Kano model where the analysis goes beyond the qualitative analysis by implementing two approaches, stated and derived importance approach. According to the Kano model, marketers should concentrate on delight characteristics such as: wider knowledge of the salesperson, professional skills of the salesperson, design of home appliance, brand of home appliance. What is more, factors called ‘user features’ are the strongest predictors of repeat purchase. Conclusion: This paper links the Kano model with measuring customer satisfaction and presents a contribution for marketing research theory. Therefore, the results could be used to support optimization of business decision-making, as well as for further scientific research.
Ključne besede: optimization, business decisions, Kano model, consumers, satisfaction, measuring satisfaction
Objavljeno: 23.01.2018; Ogledov: 690; Prenosov: 108
.pdf Celotno besedilo (842,90 KB)
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5.
The job satisfaction of detectives investigating economic crime in the police directorates of Ljubljana-Maribor and some reasons for their fluctuation
Vinko Gorenak, Božidar John Željko, 2008, izvirni znanstveni članek

Opis: An average person spends almost a third of his life at work. It is therefore very important that the person is satisfied with their job. We could define job satisfaction as a factor with an important influence on increased quality in both professional and private life. The dissatisfaction of employees with their jobs is usually followed by fluctuation. This can be very damaging to an organization since employees are one of the most important resources. This article presents the results of various surveys on the satisfaction of police officers and detectives with their work, on fluctuation as a phenomenon and some of the reasons for it. In the empirical part of this article, the authors present a study done among the economic crime detectives working in the police directorates of Ljubljana and Maribor. The study showed that economic crime detectives are somewhat satisfied with their work but are still willing to change their jobs and leave the police for a better salary. The main factor for dissatisfaction is the low pay for their performance.
Ključne besede: job satisfaction, fluctuation, police, detectives
Objavljeno: 22.01.2018; Ogledov: 403; Prenosov: 253
.pdf Celotno besedilo (332,36 KB)
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6.
Predictors of users' satisfaction with E-payment system
Adeyinka Tella, Abdulmumin Isah, 2015, izvirni znanstveni članek

Opis: Background and Purpose: Many organisations are using the e-payment system; however, its effectiveness has not been determined particularly in the Nigeria context. The University of Ilorin as educational organisation started using e-payment system in 2010 and up till now there has been limited or no study conducted to examine whether or not workers are satisfied with the new payment system together with other related ones they are familiar with. It is in the light of this that this study examined users’ satisfaction with the e-payment system at the University of Ilorin, Nigeria. Design/Methodology/Approach: A sample of 260 academic and non-academic staff was taken from six out 12 faculties that made up the university. Using a survey research approach data was collected with a modified questionnaire. Five research questions were developed to guide the study. Results: The results revealed that, respondents (93.5%) were adequately satisfied, satisfied and moderately satisfied, while, only (6.5%) of the respondents were less satisfied and dissatisfied. Perceived speed was identified as the characteristics users mostly satisfied with, followed by system security, traceability, and convenience. Moreover, there is significant correlation among the entire e-payment characteristics/factors (perceived speed, security, anonymity, traceability, perceived ease of payment, and convenience); and that all the six factors jointly predict users’ satisfaction with the e-payment system. In order of magnitude of the prediction/contribution to e-payment, users’ satisfaction, perceived speed made the most significant prediction/contribution. Conclusion: Based on the findings, the study concluded a considerable percentage of the respondents (93.5%) are satisfied with the e-payment system at the University of Ilorin, Nigeria. In lieu of this therefore, there is need to improve the e-payment system so that all and sundry could be satisfied.
Ključne besede: users' satisfaction, e-commerce, electronic payment system (EPS), salary, University of Ilorin
Objavljeno: 10.01.2018; Ogledov: 28449; Prenosov: 103
.pdf Celotno besedilo (548,21 KB)
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7.
Organisational effectiveness and customer satisfaction
Milan Ambrož, Martina Praprotnik, 2008, izvirni znanstveni članek

Opis: This paper presents a test of the relationship between organizational culture as a crucial indicator of organizational effectiveness and customer satisfaction using service-unit data from two health resorts. Ensuring survival of the service organisation in the long run requires adaptations which are oriented towards achieving maximum customer satisfaction. This study intended to unveil the effect organisational factors have on customer service orientation from the customer and employee point of view within a two health resort service setting. The finding suggests that when trying to predict the comparative degree which organisational effectiveness factors have in satisfying customers' needs, performance, adaptability and mission can be of the highest importance. Some effects like performance were uniform for employees and customers, while others varied depending on the organisation and the customer or employee group. Furthermore, findings suggest that service performance and organisation mission of the service organisation predict customer satisfaction based on established and proven health services. In this context there is no room for innovation, despite the fact that employees and customers do not share similar views about the impact of organisational effectiveness. Developing an effective service organisation can provide a competitive advantage to the organisation. Critical for the success of the service organisation is that organisational agents have a clear view of the existing organisation effectiveness and a clear view of the customer expectations in this area.
Ključne besede: organisational effectiveness, customer satisfaction, customer complexity, service orientation, survival, adaptability
Objavljeno: 04.12.2017; Ogledov: 806; Prenosov: 300
.pdf Celotno besedilo (982,16 KB)
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8.
Opinion of Croatian teacher education students regarding the quality of the visual arts teaching didactics course
Marijana Županić Benić, 2017, izvirni znanstveni članek

Opis: The purpose of this study was to assess student satisfaction with the Visual Arts Teaching Methodology course taught at the Croatian faculties of teacher education and identify important areas for improvement. The students’ open-ended, qualitative responses were reviewed and each response was assigned to one or more of the following categories: teacher performance, student teaching practice, assessment and grading, course organization, availability of learning materials and resources, and student teaching competences. The results indicate that the students are most satisfied with teacher performance, but they are also the least satisfied with course organization and recommend the most improvements in this area.
Ključne besede: course quality, student satisfaction, student opinions, didactics, visual art didactics
Objavljeno: 30.11.2017; Ogledov: 695; Prenosov: 273
.pdf Celotno besedilo (478,42 KB)
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9.
Influence of demographic factors on employee satisfaction and motivation
Snežana Urošević, Milijić Nenad, 2012, izvirni znanstveni članek

Opis: Nowadays, human resource management and development is becoming more significant due to the fact that a man has gained a new place and a new role in all social processes and in their management. The sheer employees' characteristics, i.e., demographic factors, besides the organisational factors, have a certain influence in this area. By adequate understanding of both demographic factors and their influence, it is possible to apply measures to make the employees satisfied and motivated. This paper points out such influences on the employees' satisfaction and motivation. Also, the interaction of certain demographic factors is presented, such as the professional qualification, years of working experience and age, onto employees perceiving satisfaction and motivation and onto respective consequences. In order to determine the employee satisfaction and motivation, the responses from the employees to questions divided into six groups (material conditions, security, acceptance and social component, respect and status, self-confirmation and loyalty), were used. The research was done on a set of 328 employees in the telecommunications sector in Serbia.
Ključne besede: satisfaction in business operation, motivation, demographic factors, employees
Objavljeno: 30.11.2017; Ogledov: 606; Prenosov: 275
.pdf Celotno besedilo (857,96 KB)
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10.
Customer satisfaction and acceptance of relationship marketing concept
Dragan Ćoćkalo, Dejan Đorđević, Zvonko Sajfert, 2011, izvirni znanstveni članek

Opis: Satisfying customers and other groups of interest is the key output of relationship marketing. This paper presents the parts of the research that had been carried out by the first quarter of 2008 which included 84 quality management (QM) certified companies and 37 experts from Republic of Serbia. The goals of the research, related to this article, were: firstly, to explain customer satisfaction from the standpoint of relationship marketing concept; secondly, to show that relationship marketing concept is/can be accepted and implemented in QM certified Serbian companies - in order to integrate customer satisfaction and realionship marketing in QM concept.
Ključne besede: the process of customer satisfaction, QM, RM, Serbia
Objavljeno: 29.11.2017; Ogledov: 464; Prenosov: 85
.pdf Celotno besedilo (615,36 KB)
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